I've just started working here as a food expeditor, (half a step up from a hostess) so there's a chance that I'm pretty biased. But I worked at McDonalds at one point, and I was honest then- if customers asked, I would tell them that I actually didn't eat there, because it was pretty gross.
The servers are polite, intelligent, respectful, hardworking, and yes, human. The managers are fantastic, particularly Matt, the night manager.
The restaurant has astounded me with its integrity from the start- it doesn't matter who you are or how rude you've been- all the food comes out clean and top quality all the time.
We've got a "house of yes" policy which means that if there's any reasonable request you have, we'll say yes to it right away and then figure out a way to make it happen. I've seen people literally describe a meal that doesn't exist in any shape or form on the menu, and we've given it to them- a task that sucks for both the server who's got to write it down and figure out a way of explaining it to the kitchen, and the chef who's got to figure out a way to bring it up to Cactus Club's standard.
The quality of the ingredients is incredible- they seem to use top notch everything, whether that means using beef that's always fresh and never been frozen, or stocking just enough meat and vegetables for 1-3 days at a time. They make all of their sauces in the back of the restaurant, and they've got a million different drinks, including 12 beers on tap and wine bottles ranging from $20 to $175.
If you get a chance, try the jambalaya rice bowl- so good, especially if you substitute the creme fresh for spicy yogurt. And the yam fries are awesome.
A lot of reviews have had some bad things to say about this restaurant, and for all I know, the restaurant might have been as bad as they said when they said it. But if that's the case, it's definitely picked up a lot in the last couple months.
There's a reason why this place is ridiculously packed every friday and saturday, not to mention a lot of wednesdays and thursdays...