I've been going to Cactus for 8 years and I'm sorry to say that while the decor and ambiance has sure improved drastically, the food and service is deteriorating.
In the last two visit to this location, once I had a beef burger that started to taste like fish in the middle, and another time was served cognac in champage glass. Telling our server, she went back to the bartender and came back, telling me that the bartender was new and she did not know which glass cognac is usually served in, of course we described and they delivered, but that was just unbelievable.
The beef quality has sunk. I used to really enjoy the beef burgers and beef fajitas, but now the meat seems more processed and less like meat. On the other hand, the prices have gone up and right now there is a 'rob feenie' duck burger on there for $17 that does not have any hint of duck flavour in it whatsoever. It's really an overpriced chicken burger at best.
On another recent visit, I asked for emental cheese on my burger and I was told by the server they didnt have emental in the house. Knowing a slice of it comes with the beef dip, I asked her if she was sure, and she was more than positive, when I asked about the beef dip, she said 'that one is not really emental, its a cheese blend'. Well, if it's not emental, it shouldn't say it is for that dish in the menu.
So eventually as I was almost ready to challenge her by also ordering the beef dip to inspect the cheese again to reassure myself, she came to me and said 'I might have lied', and that they did have emental....
This place has so much potential to be better, but I think they are in a comfortable place and have stopped trying. I also think rob feenie is not the right fit for such a restaurant. He has made the concept of the menu confusing, and the restaurant has lost direction as to what it really is meant to be.