Maybe go in a smaller group?
I went with a larger group of people (10) about a week ago. We had made arrangements in advance, but the kitchen seemed understaffed - the food, while delicious, took *forever* to come.
The waitstaff were friendly, knowledgeable, and very accomodating to our table - she explained and recommended dishes, and in the end, we were happy with our food choices.
We enjoyed the empanadas, ceviches, and salads, and the halibut that I ordered was delicious and filling.
I felt sorry for one of my companions who ordered the guava glazed pork chop though. It was essentially 1 pork chop sliced into about 5 pieces (and thus it dried out) and arranged atop vegetables. For $20, this was not filling or economical at all - in fact, I don't think it would have filled me up.
However, everyone seemed happy with their food choices. We would have ordered more, since we were starving by the time the food came, but seeing as though we would have been sitting there for another hour if we had ordered more food, we opted to leave half-full.
The decor is nice but not well thought out. They needed to soften and pad the room with something that would soak up the noise! They attempted to install some padding on the ceiling, but it does little to barrier noise when there is hard tile, stainless steel, and walls which the noise bounces back and forth from.
For the long wait and the noise issue, I had to give an overall rating of 3. Me and my bf spent over $100 - we expected better decorum, more food, and faster service.