Submitted Saturday, September 22, 2012 - 12:16pm [Dine in]
I had walked past the james bay tea room awhile ago, and had planned to take my mum there for high tea. When we got there we were so disturbed by the service/cleanliness/food that we decided to leave before ordering. Then we went to the empress because it was the only other place I knew of and found out it would be over 150 dollars for the two of us after all was said and done with very little food for the money, beautiful room.. but when I went in quickly to ask some questions the woman at the front treated me as though I could not afford it or something so I decided my money would be better spent elsewhere. So I asked my roommate to look online, and she stumbled accross this place..so we decided to check it out. We got the "big muckle" which was about 57 dollars after tax for BOTH of us. Which I think is VERY reasonable for a high tea. I am SO glad we did not settle, and decided to check this place out. You definately get your moneys worth. I called ahead of time before we drove out there to make sure we could get a table, when we got there the table was already made up for us and it was a table beside the window with a nice view. The service was remarkable, our waitress seemed to genuinely love what she was doing..and seemed to be very proud of what they offer. It completely turned the day around. She even brought out a sampler of the teas they had to offer so we could smell them and decide what we would like which was very nice. When we recieved our meal she explained everything she brought out with enthusiam. It looked incredible, and freshly made, and tasted as good as it looked. It had fresh lemon curd, and raspberry jam and two different kinds of scones which were to die for. We were served promptly, and with incredible service. Customer service is a lost art nowadays and very hard to find. My mum was tickled pink from the whole experience, (she almost cried) which was a huge change from the ealier experience which almost ruined the entire afternoon. I would definately recommend this place to anyone that like amazing service, great atmosphere, and incredible homemade fresh food..at an affordable price. I would advise you don't eat anything before going though, because it is extreeeemmmeelllyyy filling for two people. Very impressed.
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Submitted Saturday, September 22, 2012 - 11:34am [Dine in]
The service was absolutely terrible, kitchen staff/servers were just standing around hanging out talking innapropriately in the dining room. We got told to sit wherever and then the only table that was not cramped beside the next and had a decent view had not been cleared yet. So we stood to wait and see if we'd be able to sit there and they were not paying attention to us so we finally asked the server who was just sitting doing cutlery if it would be okay for us to sit there. She was extremely rude and unimpressed about having to clear the table, pulled the cloth off and got crumbs all over my mum and treated us very poorly. Making me help put the new cloth on and then they were all talking saying how she deserved "waitress of the year" amongst other things. We felt so uncomfortable that we left. The kitchen looked gross, the staff looked like they were brought off the street. Definately not the "high tea" experience we were looking for. Would definately NOT recommend this place to anyone. We ended up going to the "white heather" in Oak Bay, and what a night and day difference. The prices were incredible.. the food was freshly made (not ordered in like this place) and the server was an absolute doll, from the moment we walked in to the moment we walked out we were treated with 5 star service, and served incredible food. Very glad we left this place, and were able to turn the day around.
Was this review helpful? 15 / 31 users found this review helpful.