I must say I am shocked, and appalled, that this place has won as many awards as it has, and that so many people have submitted rave reviews for this place.
It's unbelievable. I find it improbable that the night I decided to try this restaurant they managed to get everything wrong. This place is overrated. Horribly overrated.
So Koon Bo is supposedly famous for their hand-pulled chicken salad. Everyone seems to go on and on about this chicken salad. What's in it? Well, it's basically shredded cold chicken with jellyfish, special pickles, crispy noodles, and a small drizzle of an unknown red sauce with some sesame seeds. It costs $15.50 a dish. yes, you read that right. $15.50 for a chicken salad. Nothing special about it at all. I don't understand why everyone is so crazy about this chicken salad. Now to be fair, the pickles are made in-house and they are pretty good. That being said, it's definitely not worth the $15.50 and it certainly does not deserve awards or rave-reviews. This is Koon Bo's signature dish. Completely ridiculously overrated.
We also ordered the roasted squab. I hadn't had roasted squab for a long time, so I was looking forward to this, after the utterly disappointing chicken salad. The squab was roasted quite well. The skin was crispy and the meat was succulent and juicy. Great, I thought. Then I found out that each squab was along the lines of $16 apiece. Terrible value. The squab is good, but definitely not worth the price.
The other dishes we ordered were completely bland, uninspired greasy westernized Chinese food. The same stuff you can get anywhere else, but cheaper, and better. Terrible, and overpriced.
We spent about $150 and I can honestly say that I could have spent the same money at many, many other places for much better food.
Now, as uninspiring as the food was, the most shocking thing about this restaurant was the service. The worst service I have ever experienced in a long time. We asked one waiter for ice water (this was during the summer, and air conditioner wasn't functioning properly) about 5 times. He decided to ignore us. Not only did he decide to ignore us, he waved us off and turned his back on us the 5th time after he'd forgotten (or quite simply decided not to) bring us our water. This was completely unacceptable. I noticed this had happened to other customers as well as a man from another table actually went up to the bar/counter to get the water himself. What kind of restaurant is this? Our waitress took our teapot and we didn't see it again for 30 minutes until after having asked 3 times, I had to go to the prep area to ask for it personally until I got it back. I was so irritated and annoyed I wanted to sock the water in the face.
Quite possibly the most shocking experience I've ever had at a restaurant.
I don't understand where they get off charging such ridiculous prices for the horrendous service and terrible decor. It's dirty, cluttered, cramped, and extremely hot.
Why so many people recommend this place, I'll never know.
Be warned, this place is definitely a restaurant you ought to avoid, unless you enjoy being completely ignored and frustrated by the end of your meal.