I have been a fan of Yummy Wonton House for a while and usually go on Sunday mornings (when it's dead). When the resturant is just opening and not busy, the service is good and the food is excellent (It's hard to find real Chinese food in Surrey).
On the other hand, I went to the restaurant for the first time during its peak hours and found the restaurant to be the complete opposite. The restaurant was in shambles because it was understaffed and the host kept seating more and more people and taking more and more pick-up orders. The restaurant was not completely full, but the small rush of customers was still too much for the two waitresses and the one bus boy to handle.
We waited a couple of minutes before we were seated and once we were seated it took they a while to get to us to take our order. Once we ordered, we got our soup relatively quickly (off to an okay start)...then we waited for over half an hour in anticipation for our other two dishes. Finally, I asked the waitress where are food was (I say "finally" because the waitresses avoided eye-contact with us because they were so flustered and busy). She apologized and checked with the kitched to see where our food was.
When she came out, she brought food with her...but for another table. I had to try to catch eye-contact with her again to ask if our food prep had even been started. After a long laboured pause...she said that it hadn't been started (after 40 minutes of waiting). At that point we decided to cancel the order and ask for the bill. We were given apologies from the host (of which most of the time seemed to do very little as the waitresses rushed about) and were told we didn't have to pay for our $7 bill (for the soup that we split between 3 people).
Even though our bill was covered in the end, it was embarassing to bring my friends to a place that was not well managed/managed at all during dinner time. I had been raving about how great the place was before that night, now I don't know if the quality of food is worth it. I also noticed that the table next to us were getting impatient because their waitress disappeared when they wanted to order.
I have a suggestion for the owners of YW: Next time you're understaffed, stop taking orders by phone an stop seating new customers you cannot accomodate with good service.
T.I.P.S. -To Insure Prompt Service