I know it's not the most appropriate to judge a place based solely a Dine Out Vancouver (Friday night too) but I just can't get over how disappointing experience at Bacchus was. I was pretty excited after booking a reservation for 3 (girls night!) and reading the menu but the night just did not live up to expectations, the only saving grace was the fact that I was pretty inebriated with good company and the atmosphere was quite nice!
Our welcome by the doormen to the Wedgewood Hotel was warm and inviting. There were many people waiting to be seated in the lobby outside but the atmosphere was cozy, and the inside of the restaurant even better with the traditional classic Victorian-type decor. Things sort of went downhill when our waiter, either inexperienced or disinterested (or both), didn't greet us but rather said "let me guess you guys are here for Dine Out?" rather condescendingly. We wanted some wine with dinner but as students we don't have hundreds of dollars to shell out so we just went with the 1/2L of Prospect Winery, typical house wine being the cheapest. However, our waiter came back with a more expensive 1/2L and quickly mumbled something about it being a Shiraz or something and said "is that ok?". Caught off guard and confused, we agreed and he poured without letting us sample and it tasted off (two of us are experienced restaurant servers and know when wine is off!). Whatever, not going to let that ruin a good night out!
Food took about 15-20mins in between each course to come out, which was not a problem and to be expected during DOV. My friends appetizer salads were nothing special but I thought my duck liver parfait was pretty tasty, extremely rich and satisfying. All 3 of of us got the Sirloin for entree, which we were told could only be served Medium Rare or Medium Well - they could not do anything far and wide outside of that (which I guess meant things were not cooked to order in the kitchen!). The meat was delicately pre-sliced but tough and lacking any real flavour, it was served on top of some bland and over-peppered root vegetables. For such a high-end restaurant, dessert was not much better and one of our orders got mixed up too. There seemed to be some confusion amongst servers that night too as we were approached several times by other servers confused about the orders they were bringing out.
The real kicker was what happened at the end of night. We got separate bills between the three of us and told our waiter about the amount we wanted to put on each card, which included a $20 tip in that amount. This is not rocket science, and customers do this all the time especially when in large groups. Our waiter however, came to find us after we had finished (we were now in the bar side as we met up with other friends) and explained that because we wanted to include the tip in the amount, that he couldn't give himself the tip in the end when he closed off the bill. This shouldn't be the case with ANY restaurant operating systems, but of course we felt bad and gave him $20 cash. My friend later discovered on her credit card that the tip was in fact charged to her card and we had given him double what he deserved. She is in the process of getting her money back but wow, what an unpleasant ordeal! Don't think I will be returning back anytime soon based on this experience, there are many other high-end restaurants in downtown Vancouver that can live up to expectations even on a Dine Out night.