I had ordered delivery from this restaurant once, and despite some confusion and the fact that I waited almost two hours, I was ultimately satisfied. I thought I would give this place a chance again. What a mistake!
Apparently, they get outraged if they get your voicemail. I called back less than five minutes after they left a message and confirmed my order. "You just had voicemail," the man on the other line said, in an exasperated tone. I explained that my phone wasn't working properly, and he snickered. During the call, I mentioned TWICE that I would be paying by credit card.
So the delivery man arrived, and I gave him my credit card. He had a dumbfounded look on his face. "You're paying by credit card? You have no cash at all?" I told him that I did NOT, hence why I was paying by credit card. The smile completely gone from his face, he called the restaurant on his cell and bickered with the person there. He then thrust the phone at me. The woman on the other line actually had the audacity to accuse me of not telling them that I wasn't paying by credit card. First of all, when you request delivery, the payment method is indicated on the fax. Second, it is NOT my responsibility to tell every person who works there what my payment method will be. Third, I guess their mentality is that the customer is NEVER right.
So the driver ended up going back to the restaurant, leaving me with my food, and said he'd come back with a bill I could sign. I asked him when he'd be coming back, and he said, "Whenever! I get several delivery requests, you know!" He did grudgingly tell me to enjoy my food, but I wasn't hungry any more.
A few hours later, he came back, and I signed the bill. Then he said to me, "You have to let us know when you're using credit card next time. Then we can avoid all this." I kept saying good-bye repeatedly, while he kept scolding me. "1" isn't even good enough for this restaurant. The service was the worst I've ever encountered here. Maybe they're better if you don't deliver, but I don't think I'll ever set foot in this restaurant again.
As for the food, I liked it. Filling, tasty, and the tempura was delicious-- not at all soggy. The dynamite rolls had enough tempura, and the chicken teriyaki rolls had lots of chicken. Still, I'm sure I can find a better Japanese place elsewhere, with much nicer customer service. Never again!