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IGonnaEatItVancouverSince August 29, 20161 Review
Average Rating
3 (2.8)
  • Food3 (3)
  • Service1 (1)
  • Value3 (3)
  • Ambiance4 (4)

Reviews

Displaying 1 - 1 of 1 Reviews Found
Swad Indian Kitchen1734 Marine Dr, West Vancouver
Good Food, Brutally Slow Service
Submitted Sunday, August 28, 2016 - 9:53pm [Dine in]

It pains me to write this as the food here is really good and the menu is refreshing - not the usual selection you get in Indian restaurants in North America - but the service we experienced was on a level that was so poor, it feels like a stretch to even go with Poor over Terrible. We waited too long after being seated before drink orders were taken. One drink was forgotten. To order the food, we had to go up and ask our server to take the order - this was about 30 mins after arriving. The food took ages to come. We had to go ask after it and it suddenly appeared, making us wonder if it had been sitting (most dishes were not hot). The server did not know who had ordered what. We had a birthday and cancelled the dessert order as we'd run out of time. For the bill, also had to flag down the server. 10 minutes passed. He comes to the table to ask who had what. Then another 5 minutes before he brings the same bill and manually divided the different parties and just gave a round number to the two different parties. It was very confusing, but by this time we'd lost patience to check the numbers. Then he hovered around apparently waiting for the tip. He never brought my change. Throughout all of this we never saw a manager on the floor. My sister's birthday in this restaurant was a disaster.

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