I went to Cassis for an early dinner before going to the theater on February 5, 2010. It was not busy. The service was horrendous and the food so-so.

We ordered a bottle of wine, only to find out that it, and our next preferences on the list, were not available.

We ordered the cheese fondue for an appetizer. The fondue was weak and watery and we were provided with very little bread/fruit for dipping. We had to ask for two more servings. The third time the server seemed put out by the request.

When the mains arrived, my risotto was undercooked. The rice was crunchy. I advised the server right away, and she advised me that she would have the kitchen send out another order to accompany the cornish hen. No problem, things happen - I didn't mind having to send it back. However, I never heard from the server again. Nor did I receive a substitute for the undercooked risotto. It was like the entire conversation never occurred. The next thing I know, the plates are being cleared by the bus staff, and I'm still hungry and, it appears, once the bill arrives, being charged for the meal - half of which went uneaten.

On my way out, I asked to speak with a manager. There was no manager working so I spoke with the server, who had miraculously re-appeared. I told her that I was very disappointed in the service and that it was highly unprofessional. Eating at Cassis was not an enjoyable way to start my evening.