Saturday night, reserved a large table a week ahead, but staff phoned me about about 2 hours before the reserved time slot to tell me that that they had "accidentally" booked us into the VIP room (which had already been reserved for someone else) and we would no longer be able to use it. we didn't really care as long as we had a table, but this could be a big deal for some ppl. 2 hours notice is not really acceptable.
decent wine selection - there were wines that aren't commonly seen on Vancouver restaurant wine lists. the Wine service, on the other hand, was a different story. The server just brought the bottle over, cracked it open and started pouring, despite knowing that we hadn't ever tried that wine before. She didn't let us taste it first, and the last person she poured in our group ended up with only 2-3 oz. in her glass - she even had the nerve to ask if one of us could "share" a glass with the person who got the bad pour! On top of that, when 1 of our guests asked for a cup of hot water, the server told her curtly that the restaurant didn't have hot water???
Food, however, was a little better than the service. ighlights were the wild mushroom risotto cakes, some sort of cheese baguette, and the popcorn shrimp. Potatoes brava, italian sliders, spinach dip were very average. Lamb entree was dry, and the pasta entree was somewhat flavourless. the "cheesecake" dessert was weird, it tasted like a dollop of whipped cream cheese topped w/ jam.
Ambiance was nice - it's a cool little place for drinks and it's a bit more mellow than other places on "the strip", but I'd only ever go back for drinks.