Food: The ramen and the ikura don was pretty good, though I definitely wasn't blown away. I had the spicy ramen, though I found it to be a bit bland. The broth was rich, which I liked. I didn't like the egg though, as it was fully cooked through, unlike the other ramen restaurants where the yolk is still orange.
Service: I know this place is busy, but there's no need to be rude. We came into the restaurant and they asked "How many?" After I indicated the number of people, the waitress hollered something in Japanese. I'm used to this because I've been to Guu quite a few times and they do the same, but what I was not expecting was for her to immediately walk away afterwards without even making eye contact. How about "It will be 10 minutes." Or "Please wait." We were next in line and sat down at the table. The waitress rudely said "Stand back in line. We haven't cleaned the table," as if it was impossible for them to clean the table while we were seated.
Value: There isn't anything here that Benkei Ramen can't do for a fraction of the price. Even taking in account that this restaurant is located on Robson street, the value still isn't here.
Ambiance: This isn't a place for big groups or comfortable seating. The seating was very tight and uncomfortable.
I don't understand why people would line up for something like this. There are so many better choices in downtown.
I will never set foot in this restaurant again, and neither should you!