Was given a gift certificate for this restaurant and after reading the reviews posted here I was hesitant. We figure it was an opportunity to get away from the baby and have a meal that wasn't going to cost us an arm and a leg.
The restaurant was packed when we arrived at 7:30 but we were seated promptly by a pleasant hostess. From the time we sat down things went downhill.
We ordered our drinks and waited about 10 minutes for them to arrive (oh well). We ordered the Italian salad starter that was just a mess in a bowl. Over powered with balsamic vinegar with mushy lettuce, skimpy serving of cheese, and artichoke hearts that dated back to 1973.
I ordered tortellini with tomato sauce and meatballs. On a suggestion by a friend to keep it simple. Approximately 40 minutes later the server came to me and said they were out of meatballs and suggested Italian sausage would be a good replacement. I went with the suggestion.
The food arrived approximately 50 minutes after we ordered and 30 minutes after we finished our salad. The pasta was underwhelming and found the sauce very watery with poor flavor. The Italian sausage that was suggested was cut into small pieces and burnt on the outside.
We skipped dessert and instead decided to have a couple more drinks.
Service - The servers seemed to be trying hard but were constantly apologizing to our table and the tables around us for slowness and not having menu items available. All the staff seemed nice enough, with clean well groomed appearance.
Value - The portions were reasonable but I would have been quite disappointed if I had to pay full price for what I received. The drinks were fine and not stingy which I appreciate but for the food and experience I just don't find much value here.
The ambiance is serious '70s in my opinion, to me the whole place looked run down and in serious need of an update from top to bottom. The menus were way to big and virtually every item either had the price crossed out or a sticker over top of the previous price (time to print some new menus)
Nearing the end of our experience a customer got into an argument regarding how long they had to wait with the main waitress. They argued back and forth for a good 5 minutes standing right by our table with the waitress in essence telling the customer he was wrong. I found that this argument pretty much mirrored our experience.
I would not recommend this restaurant until they give themselves an overhaul front to back top to bottom. When exiting and returning to our car i looked in the back kitchen and this together with my general experience solidified that we will never return.
Gordon Ramsey - This place needs you bad!