Submitted Saturday, January 7, 2012 - 11:51am [Take-out]
This Pizzaville location is absolutely awful! My wife and I ordered two medium pizzas, both of which arrived lukewarm and soggy. Naturally, we called to complain. After much time spent on the phone, which included the operator actually hanging up on my call in error (and I had to call back again), they promised to deliver two more pizzas free of charge. While waiting, we were hungry and forced ourselves to gulp down some of their junk pizzas. When the delivery person came to the door, he had the complete and unmitigated gall to actually request that we give the original pizzas back! Not knowing Pizzaville policy yet, we gave the pizzas back and received the new ones, most of which we packed away in the fridge. (By the way, the new pizzas were soggy too). I called Pizzaville back and was informed that asking for the defective pizzas back was not their policy, and that they would have a regional manager call me the next business day. That call never came. So, I have concluded that the chain (and most certainly the Oakville location) does not care at all about proper customer service, nor do they care at all about producing a quality product. Please avoid Pizzaville at all costs and spend your hard-earned dollars elsewhere for a much better quality pizza at a much better price!!
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