Must Watch Out For Other Restaurants That Do This!
Submitted Friday, October 31, 2008 - 3:17pm [Dine in]
No wonder the service is ultra crappy and no one working at this restaurant cares about providing good food and service - they have a guaranteed 15% tip!
I would suggest that anyone who goes to this restaurant return the final bill and demand that the automatic 15% gratuity be removed. Tips/gratuities are based on the quality of the food and the service received.
I added a small tip (hardly deserved) and didn't notice the additional 15% gratuity charged to our bill. My husband noticed and we were able to cross out the tip I had added. (Their bills conveniently have a space to write in tip amounts.)
The next reviewer stated that the 15% is an amount they charge for entertainment. Well, my husband and I were there for a late Saturday lunch and there was only one other table for two in the restaurant. We never experienced any entertainment.
We will not return and we continue to tell everyone possible not to go there. It took 20 minutes for two beers to arrive, food was agonizingly slow to arrive and was mediocre at best. But the worst? The presumption that they are automatically entitled to a 15% gratuity. This is a demonstration of blatant arrogance that should not be tolerated in such a competitive industry.
I wonder how many other people have unknowingly added a tip on top of the automatic 15% gratuity that they charge?
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