Responding "justasophomore" review: yes I am one of those high schoolers who blows $20 at this restaurant with my friends but I will no more.
I have been a regular patron at this establishment and have known for some time about the poor service they're waitresses give but always chose to ignore it as I just substituted it without giving them tip. Should I feel guilty for doing that? NO! You should give them tip for great service, nothing mediocre or below. My last venture into the restaurant however gave me such horrendous service that it encourages me to look elsewhere for a good sushi bar.
I went there on a Thursday night with a friend and as as expected the place was rather full. The waitress took our name and told us to be expected to wait 15 minutes, I knew to expect that coming on that day and time so I didn't mind waiting. After about 15 minutes the waitress came back and asked us if we would be ok sitting at the bar, we said yes and the waitress responded with "ok, let me just clean it up and i'll come back to you". Everything is going fine so far. What I DIDN'T EXPECT was for two customers to enter the restaurant WITHOUT a reservation or taking down their name and just walk in and TAKE OUR SEATS. The waitress came back to us saying there was a problem, I asked her what that problem was (though I was full aware of it) and she said she didn't know. "[email protected]!!" i thought! and told the waitress that my friend and I had been waiting patiently for 15 minutes and she should get the two VERY RUDE patrons who took our seats to wait like everyone else. She does. UNBELIEVABLY she moves them to BETTER seats! I tell her that WE derserve the table seats! not them! she shrugs us off, stating shes too shy(wth?!). Am I done compaining yet? NO! It continues.
When my friend and I submit ourselves to the bar seats our (new) waitress doesn't bother coming back to take our orders. I glance at her, put my hand up, nada. By this time the Sushi Chef infront of us (being at the bar...) notices our frustration and asks us what we want. What a pleasant surpise (thats not sarcasm)! We give him our order and he gives us priority by delivering everything quite fast. I express much gratitude to him but as usual, leave without paying tip.
Due to the sushi chef's service I will return if a friend invites me over there or something but NEVER under my own initiative. They need to hire extra servers...actually no, they need to hire an experienced waiter/waitress (but I'd prefer a guy) who is NOT a recent high school graduate and will be able to show some balls around the workplace by not getting pushed by other customers and putting the young waitresses in their place.
Good value, good portions and good food (though sometimes the sushi is made a bit sloppy so it falls apart in your hand) just ABOMINABLE (bad) service. Such bad service I refuse to let myself go there unless invited. Unfortunately there isn't a better alternative in Burnaby (Sushi Garden doesn't count...) for sushi at this value. My only advice for those in the area is to give Korean food a shot, a block away near the Hannareum lies Dae-Ji. Give it a shot.