On my previous review, from a few years ago, this place was Great. And, I've been back many times since, myself and my friends are regulars there. I stopped by here with a Group of friends for Dinner tonight. We ordered 5 dishes and a group sized wonton soup. I came in a half hour late, and, the Wonton Soup had arrived minutes after I sat down. After that, we sat down for a very long time. After 1 hour, and, after seeing the table that arrived after us get their food, we called over our Server and asked her to find out where our food was. Another half hour after that, no response. My Buddy had to go over and wave down the Manager behind the front desk to ask where our food was. 10 Minutes later, everything shows up. The Server comes by and apologizes. Which is fine, but, then the Bill comes. Absolutely nothing is deducted, no discount, no round of beers, no complimentary dessert. We paid the Bill, we even tipped as we Normally do. But, I had to mention this to the Manager, which I did. He apologized again, but, I brought up the fact of no complimentary dessert, round of beers, nothing?... Nope, he just apologized again and that's it. So from 6:30 to 8pm, nothing.
Now, normally I wouldn't say anything. But, because this is a Restaurant that I like, I feel that I'm doing them a favor by explaining to them my complaints. It was very obvious to me that they just didn't care. He even made some excuse of blaming the Waitress for not putting our order into the Kitchen. Which... doesn't make any sense at all, because, the first part of our order came (Wonton Soup), but, not anything else. I don't want to hear excuses, I want to hear how things can be made right.
To their credit though, the food was as good as ever. Bathrooms were still clean. And, staff are friendly and speak english.
But, as far as me spending my hard earned there... Especially for poor Service and Management, all I have to say is "No thank you very much". I won't be going back, not any time soon. Maybe when my memory fails me, and, I'm hungry to the point of starving. But, I don't like giving my business to Folks I don't like.