My boyfriend called in to make our reservation, and we were pleasantly surprised when we were asked what time we had to get going, so the server could pace our meal accordingly. We had planned to stay at the restaurant for an hour and a half, but we came in about 20 minutes late, so we only had about an hour to spare for dinner. We were served quite well -- our appetizers came about 5 minutes after ordering them. Our mains took a bit longer than that. They arrived about 15 minutes after we finished our appys, which gave us less than 10 minutes to finish our meal. We had reminded them about having to leave before they served the mains, but that didn't work out too well. Can't really make any judgments there either because we were also late.
Service was good. We were attended to even if the place was busy. The food came in big portions, so great value there. However, the food was pretty disappointing. Their pate tasted like meatloaf, and was really dry. Bagguete was good. Steak was cooked medium well even if my boyfriend asked for rare (still good though, and the server was very apologetic and asked if she could do anything about it, but we didn't since we were running late). Creme caramel was not good. the top was over done, and the whole thing tasted more like fried eggs then custard. The lamb, however, was a winner.
Overall, this restaurant has a lot of good things happening for it -- service is good, place looks great and portions are generous. Food needs a lot of improvement, which is probably the most important thing you look for in a restaurant, but I almost forgot about it because of all the other things that were good about Bistrot Bistro.