I went here once for a chicken burger and it took so long I vowed never to come back. Well, the nice watermelon martini, garlic fries (so-so fries with actual freshly chopped garlic on them) and the temptation for a gourmet burger lured me back. I was disappointed.
I ordered one of the beef burgers and my wife ordered a veggie burger with a shared side of garlic fries. Nowhere to be seen on the new menu were the martinis I had once perused. We ordered a couple of drinks which took awhile to arrive. Then we waited almost 20 minutes for our food, and our drinks stood empty on the table. The water we requested never came. Now, I don't mind waiting for food - especially when the server comes along and says "sorry for the delay" or some such and replenishes the drinks or gets me more water. Or, better yet, brings my fries early for something to munch on. They can do this, all extra menu items are a la carte (that idiotic option so many non-haute cuisine restaurants choose nowadays).
Our food was delivered by an indifferent server who ignored my remark about the long wait and also did not heed our request for water. Our fries arrived a few minutes after the burgers (not cool). The buns were dry and shiny, the unfortunate recipients of the scorched, shiny egg-white shellacking so ludicrously popular in Kits nowadays, since it dries out the bun and just makes it look weird. My beef pattie was dry and mealy. The cheese was thin. My wife's veggie burger was dull to the taste and so perfectly formed I suspect it was purchased in the frozen goods section of a local grocery store. With our burgers also came an unhealthy looking pickled pepper and a single, bloated lime green olive on the side. How about a nice slice of Polish pickle or a couple of fresh beefsteak tomato wedges like a sane person would enjoy?
The garlic fries were good but the french fries are weird - they seem like they are battered, or over-cooked. Either that or they use potatoes not suited for the deep-fryer. The lone kudos (yes, that is a singular noun) goes to the abundance of fresh chopped garlic in the garlic fries.
To add insult to food-injury, the table seated next to us received their fries early and were told that there may be a wait for their burgers, by the same waitress who took our order! We were polite, chatty...made no substitutions or untoward comments...cannot fathom the disparity in service. I suspect there was a disparity in the tip.
I really, really wish In 'N' Out would open a chain in our city. I can't believe anyone has the audacity to charge more than $4 for a burger of that quality along with terrible service. For what it's worth, I dared to order a prime rib burger at Boston Pizza the last time I was visiting family in the suburbs. It was frankly delicious, and cheaper to boot. That's shameful.
White Spot is the far better option, the one on Cornwall has yam fries too, every type of burger imaginable, the service is prompt, polite and efficient, and the burgers are juicy and tasty.