Context: Been here about 10 times for weekday dim sum with co-workers, a mix of both Chinese and Caucasian. Make reservations every time because they do fill up by 12pm. People must not work in Marpole...
Food: consistently well prepared, quick and fresh. No push carts here, everything is ordered off a menu card. Har gows are well made and of a decent size. Standard dim sum fare plus a few different items like almond covered shrimp balls or fish maw and shrimp puree (very good). $4.75 for large; $3.95 medium; & $3.25 small. Pricing is a little on the high side, but worth it for the quality and fair sizing.
Service: consistently attentive, quick and professional. For a Chinese restaurant, I have to commend them for honouring our reservations every time, sometimes taking priority over their regulars. We rarely need to wait for more than 10 minutes and we're usually seated in our usual spots. Within minutes, tea is offered and food normally comes out within 10 minutes of placing an order. Empties are quickly cleared and tea is always refilled without repeat requests. All staff (captains, servers, bussers, hostesses) have been very efficient and they don't give you the dirty eye when splitting between several credit/debit cards.
Ambience: The decor is very nice, with chandeliers, comfortable chairs and real table cloths. Depending on where you sit it could be a bit cramped and noisy, but we've been very lucky as they've seated us in corners. Good mix of clientele: HK ladies doing lunch, seniors, work lunches, and some (few) non-Asians. Not sure how it'll look on weekend brunches though.
Overall: Safe choice for good dim sum to take out non-Chinese friends, in-laws, out of town guests and work mates.