I decided to take some out of town guests last Saturday. Hard location to find, parking isn't great due to construction. Typical Cactus Club, Milestones vibe. Needs more lighting! Hostess was cordial enough. Waitress took her time acknowledging the 4 of us, but was 'somewhat' pleasant. After place our order twice for drinks, another waitress finally brough to our booth.
We ordered potato hallibut, pub burger, bbq pizza, and dragon bowl after sharing 2 orders of calamari. That came on top of tomatoe sauce, with a lime? Who does that?! Anyways, waited for closer to a half hour while some younger kids fooled around in the kitchen which everyone could see. NO apology from waitress aside from finally offereing another drink.
Food came out warm. Fish was good, salad on place was wilted and had just a plain scoop of rice. Pizza was thin, tiny, and barely had any topings. Burger had to be sent back as it was almost rare. Dragon bowl, was ok in idea, but way too many things going on. After expecting a warm bowl of rice, chicken and veggies, they top it off with COLD red cabbage.
Asked our server why food was gone downhill as I've been to 2 other locations. She queitly admitted they cannot keep employees longer than a week or two. I didn't want to embarass her why so asked politely to talk to manager. Manager said it was a natural progression, but offered no discount or apology and looked like he was waiting to leave our booth.
So when we get back to the hotel, my cousin who is a server looked on several Vancouver job posting websites, and noticed that Brown Panorma in fact has posted every day for the past 60 days. Perhaps pay more than minimum wage or treat employees better? Not my call, but perhaps you'de get repeat customers that are pleased!