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frequentdiner604Yaletown, VancouverSince January 30, 20083 Reviews
Average Rating
3 (3.1)
  • Food2.5 (2.7)
  • Service3.5 (3.7)
  • Value3 (3)
  • Ambiance3.5 (3.3)

Reviews

Displaying 1 - 3 of 3 Reviews Found
Closed
Saltlik1032 Alberni St, Vancouver
A very pleasant experience
Submitted Monday, October 6, 2008 - 1:11pm [Dine in]

It seems this place has received more negative reviews than positive ones recently regarding both the food and the service. Well, someone in management must be bothered by these negative reviews, since our group was blown away by their service and accomodation, not to mention the food as well.

Service:
Our server, April, was very attentive. As each couple from our group arrived and was seated, she took notice and promptly came to take drink orders. The drinks came quickly afterwards, and throughout the night, she frequently checked to see how we were doing. Not once did we require something and she was nowhere to be seen. She also knew the menu quite well and had no problems providing suggestions.

One detail of the evening impressed us most of all. My friend ordered a plate of ribs. After finding it to be too chewy and not tender enough, we suggested he should inform our server. When April came back to check on us and was informed that the ribs were only OK, she was very attentive to finding out what's wrong with them and agreed that the ribs did not look tender. She promptly took the dish back and went to consult with the chef. She returned and apologized for the quality of the dish, and suggested that my friend can replace his order with something else. To us, that would've been enough. But the manager went above and beyond and came to follow up with us as well. My friend replaced his order of ribs with the short ribs, which came out amazing.

Food:
Overall, the food was very pleasing, with the exception of the first order of ribs. The CAB sirloin was not spectacular, but at the same time wasn't bad. The mushroom pappardine with truffle oil was very tasty. The crabcakes were also very good, though the portion is very small. The best part of the whole meal was definitely the dessert. Excellent chocolate cake with vanilla ice cream.

Overall, excellent service and great food made for a very enjoyable dining experience.

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Shady Island Seafood Bar & Grill3800 Bayview Street, #112, Richmond
Beware of the Calamari!
Submitted Monday, June 30, 2008 - 3:12pm [Dine in]

One word to sum up my experience at this restaurant is "inconsistent".

Ambience:
To start off, Shady Island has a great location. It's located right on the pier at Steveston, and the patio is on the boardwalk overlooking the fishing crafts. We were there on a beautiful sunny Sunday evening. It was 30deg, so we chose the patio. Great place to be. Alas, our dining experience would not be as satisfying.

Food:
Hit and miss. Shady Island was really inconsistent when it came to the food dept. The Oyster and chips were great. Large portion came with 6 to 7 pieces of Oysters on a large platter of fries (despite us asking for half fries and half salad). We received the salad as well, which made us think just how much more fries they would've given us if we didn't ask for half and half. Amongst our group of 12 people, some ordered the warm seafood salad, the seafood linguini, and the usual Cod and chips. Though not spectacular, they seemed satisfied.

The problem was the Pacific Calamari. Because of our large group, we were split into 3 tables. One of our tables received their order first and it looked good. But when I received my order 15 mins later (despite us ordering at the same time), it was half of what the other table received. I flagged our waitress down and asked her if we received a different portion, to which she replied there's only one portion available on the menu. She agreed that it looked very light, and told us to keep it while she get us another batch.

As I ate my first calamari, I noticed that they were very soggy and not crunchy at all. In fact, I wasn't sure if they were thoroughly cooked. My chef friend tried one, and immediately told me to send it back. So when the waitress came back with our new batch of calamari, that was exactly what I did. The new batch was an improvement, but it wasn't as great as I expected (given that this was supposed to be amongst their specialties).

Service:
Overall service was ok, not great. Three things to point out.

1)They had a lunch menu that featured lower prices. One of my friends wanted a Cajun halibut burger from the lunch menu. It was 7 at the time, and they stopped serving the lunch menu at 5pm. So she asked, since they served the cajun halibut as a dinner menu, would it be possible to have that placed in a bun so she can have it in burger form. It wasn't a matter of price, but they still wouldn't make the accomodation. Their reason: "our kitchen is very small and during dinner time we're unable to stock the lunch items." Keep in mind though, it's still cajun halibut, only that one is in a burger ($12.95) and the other is not ($25.95).

2) The wait between ordering our food and getting them was very long (approx. 45min). Restaurant wasn't even half-packed.

3) If I were to rate the service based on this next point, I would give it a much higher score. To our server's credit, she took care of the calamari fiasco. First by getting us a new batch to top up our partial portion, then by comping us the whole calamari due to it being soggy and undercooked. Despite her attentiveness, the unusually long wait time did not warrant a higher rating for service.

Value:
The oysters and chips was a good value. Other than that, there are better value to be had for a fresh plate of fish n' chips on the Steveston Pier.

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Closed
Nu1661 Granville St, Vancouver
Over-hyped and over-priced
Submitted Wednesday, January 30, 2008 - 2:07pm [Dine in]

Tried out this restaurant a few days ago as part of DineOut '08. It was one of the restarants that I was eager to try out thanks to the many great reviews I've read. As the title of my review says, those reviews turn out to be more hype than fact. Actually, I couldn't agree more with the negative reviews on this site regarding NU.

Service: Probably the only thing that I can positively comment on. Our server was friendly and attentive. However, we were constantly reminded of our time limit and thus rushed. This is understandable, but this rushing has caused them to mess up my order.

Amongst the party of 6 I was with, I was the only one who ordered the $35 menu (4 courses). After my first appey, they totally forgot my soup and brought me my entree instead. I pointed this out which they promptly fixed. But in their haste, my soup lacked any of that candied salmon bellies.

Food: nothing spectacularon its own and certainly not when compared to other restaurants at this level. The sauce on the chicken entree was much too rich and heavy. Coupled of the rhubarb leaves and dried chicken made me want to throw up (not exaggerating).

Ambience: Chairs are uncomfortable for long periods of seating (even during our 1.5 hours there and we're all in our mid 20's). Tables are too close together such that the servers kept bumping into our chairs. View is nice though.

Price: Totally over-priced. $10 for a long-island Iced Tea?

Conclusion: Curious about this restaurant because of all the great reviews? Don't be. Do yourself a favour and eat somewhere else.

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