We had been to Mandalay once before, and were quite disappointed. We decided that we would give the place one more try to see if things had changed.
The restaurant is in a great location overlooking the water. The decor is OK...not to my taste...just a matter of preference. Others may love it. I think it has a confused identity between being a bar/lounge or a restaurant. I don't necessarily want to have 6 TV's in my line of sight when I go out for "nice" dinner.
The service just wasn't good. The best way I could put it is our waitress was very flaky. I don't want to be doted on or want our server to be hovering, but I do like someone that is attentive and there at the right times.
The food: The first time we went it was just plain bland. This time I had the burger, which was a little too dry and just OK. With it, I had a salad (instead of fries)that was absolutely inedible. They had drowned it in so much dressing. Thankfully they didn't charge me for the salad (which was extra $). I guess they could see the limp lettuce and the pool of dressing and realized the mistake. No apology though....just an "Oh."
My wife had the Thai Salad. Absolutely bland...no flavor/awful. We had no idea what relation this salad had to with anything Thai.
We were really hoping for something different. We live in Richmond and go to Steveston quite often. Another good restaurant in that area would be more than welcome. The place is in a great location and could be successful if they just got their act together. If the food was better, we could overlook the service as this is any easy fix. However, their problems are much deeper and they need either a new owner or a chef with some skill to overhaul their menu. Until that happens, we won't be returning.