I am not returning to this MILESTONE'S because I had a bad experience.

Our family goes loves the burgers and salads and we went in to have a light lunch with our 2 year old.
We ordered our favourite salad and a burger combo and fries to share with our little one.

When our order arrived, there were no strawberries in the salad. NO BIG deal if they told us that they ran out and substituted something for it.

But the server walked away without a single word. We were focussed on feeding the 2 year old that when we looked at the salad, we noticed it right away.

We waited for the waiter/server to return and asked her about it. She said, they just ran out of strawberries when our order when in and could not stop the order.

Well, then, she should have immediately told us and told us when the food came so we could change our order to something else.

NO APOLOGIES. Just ... here is the info. Normally if there was a situation, they would offer a substitute fruit on it.

Well, the bill came and we got charged exactly for the salad as it. I asked the server about the salad price as the key item was left out.

She said she would have to talk to her manager. The manager returned and said he could only take $1 off.

I didn't care about the $1. As someone who loves and worked in the food industry, service and empowerment is primary to helping your employees take responsibility.

We paid our bill and did our usual 15% tip but left there with just a bad feeling.

I then realized that if the SERVER/WAITOR took ownership, we would be fine paying whatever. ALL she had to do was to BE UPFRONT. Why did I have to flag her down 2x to get an answer?

Well, I spoke to the manager and told him exactly that. We would have ordered something totally different if we knew there was no strawberries. That is our favourite salad and without it... well it not the same. We were tired and hungry and had a 2 year old to tend to. So we finished our salad.

The PRINCIPLE is that we had to talk to the server 2x and 2X to the manager.

After my honest feedback that all she had to do was tell us and not let us flag her down for an explanation, everything would be different.

Well on our way out the door, the manager then offers a free appetizer or salad for our next meal.

There WON'T be a next time for me a in long time.