Well. We've hardly missed a Sunday in *years*. Pat, the manager who tends bar, is an amicable guy. The staff are highly competent. The food is great for a pub.
It all started last month. The food took a decidedly bad turn. We didn't finish some food once, and Pat bent over backwards giving us free stuff, didn't charge us for our meals, and apologized. We were astonished at how great they were about it.
Having been busy for the past few weeks, last nite was our first time back since. The servers are ALL different, and Pat, who's been a permanent icon there, wasn't behind the bar. Hmmm.... new management?
The service was beyond horrible.
Tables weren't served food in the sequence they ordered.
Asked for tabasco; 5 mins later, got it ourselves. 15 mins later, the girl comes by with some, and gives us a chilly glare.
We waited a 1/2 hour for beer.
We ordered 16 wings, got 10. When we pointed this out, we were told 'they're backed up in the kitchen, but 6 more are coming.' You can't make 16 together??? What's with that? But when our dinner was well over, and it was obviously time to go, we cancelled the other 6 wings. Sheesh. The girl never apologized, nothing. "Oh," she says. "You don't want the other 6 now."
But this is what clinched it: While complaining amongst ourselves about the bad service, the table next to ours asked for the manager and had a SLEW of complaints.
The manager (the new bartender) started to argue with them! The manager accused the lady of stirring up trouble, and ended the conversation with, "if you don't like us, you can take us to court." Wha!?!?
We were going to pipe up too, but then decided nah... it's not worth it. We'll vote with our feet. They have pub food and beer all over the place. No need to pay to feel unhappy, right?