This was truly one of the worst dining experiences we've ever had in Vancouver! Once we arrived and observed the dated, generic Italian decor we had serious concerns - but since sometimes looks can be deceiving we decided to stay and see what happened. Unfortunately the experience only got worse.
Service was completely lacking in warmth. I ordered a glass of wine which tasted as though it had come from a bottle opened at least the day before. Our dinner was no better. We shared a breaded chicken breast which arrived very cold and slathered in a heavy coating of oily pesto. It tasted as if it was frozen, not freshly prepared. It was accompanied by a luke warm side of pasta. The side of garlic toast ($7) tasted processed and unremarkable.
We would have expressed our displeasure to our server but after delivering the food, we didn't see him again. When he finally came back to collect our only half empty plates, I told him what our food had been like. Other than dropping his jaw in surprise, he made absolutely no comment and offered no apology. He disappeared - and 5 minutes later, the bill was delivered to us by another server we had never even seen. We told him we had wanted to see the dessert menu - and he was embarrassed to admit that he had no idea where we were with our meal, but that our server had told him to bring us the bill.
Eventually we got the dessert menu - but after being told only 2 of the 3 limited offerings were available (this info was shouted from across the restaurant by our original server) - we decided to cut our losses.
I couldn't believe that no apology was made for the cold food - nor was there any effort made to correct the situation. The fact that our server just abandoned us to someone else was in exceptionally poor taste - especially considering he wasn't busy as he was just hanging out by the bar during our interactions with the other server.
Save yourself from a similar experience, and don't go there! For the price, there are so many other places to go and experience much better food, service and ambiance!