We came on a Saturday night. We were a group of five and when we got there at 6:15 (they open at 6) there were already two large groups seated, about 8-10 each group.
The first thing I noticed was the lack of servers. In fact, there was only one server, and another man working, who I presume to be the owner, given his pompous and patronizing attitude, and the giant gaudy bluetooth he had attached to his ear.
We were seated at our reserved table, and as we were still waiting for two more to arrive, we were no exaggeration, IGNORED, until I waved down the server to ask her for a drink.
At the time, the two parties were not being served - the owner and the server had stood behind the bar for ten minutes, probably discussing the amount of work they'd have to do, rather than doing it.
After the rest of our party arrived - about 15 minutes later - we were left with the menus for at least half an hour - by the time we had placed our orders, I checked the clock and it was 7:25 - we had been there for over an hour in order to get our orders taken.
Our server seemed frazzled, understandably, and recited the specials as if under extreme pressure for a language oral exam.
While I understand that she was trying her best, my main concern was why, if you knew there were going to be large groups AND it was a Saturday night, you wouldn't put more people on. As management, it is extremely important to ENABLE your employees to do a good job. If they are feeling overwhelmed because it is extremely short-staffed, it is management/the owner's fault, not that of the staff.
They had a young boy come on later to do the running/bussing, but the look on his face was that of pure misery. I didn't see him crack a smile once. It was painful to watch.
Near the end of the meal (paying/tipping time) the owner came over to systematically ask how everything was, without making eye contact or any attempt at rapport. The server came over and apologized for the lack of service, she said it was just crazy tonight. Again, not her fault.
They charge you 2.99 if you want "house-made bread" - typically restaurants would just offer you bread for free at the beginning, especially if you're hungry and have been waiting close to two hours since sitting down to start getting your food. We expected that since they were charging and it was "house-made" we'd get an assortment of breads maybe in a basket? It was a TINY loaf, hastily warmed up, and honestly tasted like day old bread from Safeway.
The food was well-presented, quality was fresh, and you could tell that the chef was definitely up to par. Kudos to the kitchen. It's the only thing that's pulling up the star rating for this place. Was it good enough that I'd come back? Definitely not. The prices they charge are pretty steep, typical downtown prices. And I really wanted to give this place a good review, because I'm a huge supporter of local businesses, and hey! a fine-dining restaurant in the 'burbs, why not? But a dining experience consists of more than just the food, and the service, or lack thereof, simply left a bad taste in my mouth.