I went here for the first time tonight with my wife and a Japanese friend. I often visit ethnic restaurants with friends from that same ethnic group so that I can make a more fair comparison.
We ordered Gyozas first. Not impressed. Although they were cooked nice, the taste was weak and similar to frozen Gyozas. 5 Gyozas for 5 bucks. Sorry, this was not worth it.
We then had Syoyu Raman & Miso Ramen. The Syoyu Ramen was ok, but was far too greasy, and the chasyu (meat) was too fatty. It seemed like the soup oil and actual soup were so separated it made the taste seem odd. It didn't mix well. The taste of tonkotsu soup was not authentic. I have been to Fukuoka in Japan and had real tonkotsu soup were it is famous, and this was nothing like it.
The Miso Ramen was ok but again, the miso and tonkotsu flavour didn't match well. It actually had a peanut flavour for some reason. Very disappointing. Same problem with the meat as noted above. The difference with this bowl was we added corn and butter to it. It didn't really add to the flavour. Probably due to the type of butter they use. In Japan they use high quality style Japanese butter. Here they probably use Superstore no name brand. Not good.
An after effect of eating this meal was we all became very thirsty after-wards for a few hours. So either they used too much salt, or they used MSG. I'm not sure.
Verdict on the food is: Too expensive, over hyped, prepared for people who have no idea how TRUE Ramen tastes. Not worth $9 - $10 a bowl. I can make just as good or better at home for around $5. This restaurant is WAY overpriced.
I'm also disappointed in the fact that they are actually Japanese! They have no excuse to make poor tasting Ramen for this price. The price at most for this soup should be $6 a bowl. They should be ashamed. If they served this in Japan, I'm guessing they would be out of business.
Verdict on the service is: Pretty good. The girls all working there are nice and friendly. Smiling and attentive. They all seemed to be Japanese, and acted accordingly to how they would in Japan. So no problem here.
The actual restaurant look and feel was nice, clean, and comfortable
Bottom line: Too expensive for average tasting Ramen. The slogan on their t-shirt says "cuz we make the best Ramen" Sorry, no you don't. We will not return.