Came here for Mother's Day dinner last night. When I first arrived, I had to wait at the door for a while before someone finally came over. It was definitely not the type of service I would expect.
Our server came over soon after my party arrived to take our order when we barely had time decide, so we asked her to come back in a few minutes. Those few minutes turned into almost 15 minutes before our server came around again, and she excused herself by saying that she thought we were still waiting for another person. There were 5 menus on the table, 5 people sitting at the table, and she has already try to take our order once, can it be more obvious that we were a party of 5?
Anyway, we ordered the calamari to start and chicken tenders for the kids. We ordered the rack of lamb, a steak sandwich and a paella for myself. The food took a really long time, and when our starter finally arrived, we were eyeing the plate of food in front of us suspiciously because we have never seen calamari in clumps. We decided to give it the benefit of the doubt and I took one of the clumps and took a bite and almost couldn't spit it back out fast enough. Raw batter!!! It was totally disguisting!! We had to sent the whole thing back and decided to just wait our entrees.
And waiting was exactly what we did for what felt like an eternity. When the food finally arrived, it was definitely NOT worth the wait! My mom's rack of lamb was well-done when she ordered medium rare. My mussels in my paella were uncooked, fishy and disguisting. The veggies tasted like they were only tossed in there at the last minute and were tasteless. The carrots were cut the size of my fingers and were still very crunchy. My brother's steak sandwich came at least a full 7 minutes after the rest of our entrees, and when he cut into it, he found that his medium rare was cooked to well-done again. He had his steak sandwich redone, and the second attempt was slightly better but not by much. The most edible thing that night was defintely the onion rings that came with my brother's steak sandwich.
Overall service was slow and unattentive. We often would have to almost wave our hands in the air to get our server's attention despite the fact that there were only a few tables. Our water glasses were only refilled once in the entire night. However, she was at least attentive enough to noticed our dissatisfaction about our food and offered a discount on our bill, so her effort is worth noting.
It's been a while since I've had to send so much food back in a single meal. Definitely will not be back.