I heard great reviews from friends for Ebisu on Robson so when we decided to go there on Friday, I was excited.
We requested a table for 9 people and since it was a busy night, we understandably had to wait an hour. Around the time the hour was up we returned and went inside to wait for our table, we had to wait an additional 20-30 minutes and the host reluctantly decided to let us in as the rest of our party was not there. I reassured him, they would arrive shortly. He said well "I don't like to wait", but I will let you in.
We were seated and began looking at the menu, we ordered drinks and as we were settling in, only 10 min's later, the host came over and began ranting, he said "I told you I don't like to wait", you should have waited outside "don't EVER let this happen again", "next time (as if!!!) don't do this again" I said, we waited over an hour for our table and we have already ordered drinks, our friends are parking the car. He reiterated "Next time, don't let this happen again" and stormed off. As he left the rest of our party walked in.
We ordered a variety of items on the menu, I found the food mediocre, nothing special, though, I quite liked the tempura fries. Beer was cheap and the waiters were very helpful and friendly, it was the host who ruined the evening for us. We ended up with 10 people in our party and the bill came up to about $210, the gratuity was included in our bill.
Based on my experience, I will NEVER step foot in that place again, I would rather go where the host knows what customer service is all about.