Login or Register
Do a search below using the city or postal code search box if your city is not listed above.

Flowering LotusCommercial broadwaySince June 20, 20116 Reviews
Average Rating
3 (3.1)
  • Food3.5 (3.3)
  • Service2.5 (2.3)
  • Value3.5 (3.3)
  • Ambiance3.5 (3.6)

Reviews

Displaying 1 - 6 of 6 Reviews Found
Incendio103 Columbia St, Vancouver
What a Disappointment!
Submitted Friday, August 12, 2016 - 8:51pm [Dine in]

I had gone to Incendio for dinner last summer, and it was terrific - the service was very attentive and friendly, the food was delicious and the decor was warm and elegant. With fond memories, I was looking forward to returning with my husband.

Finally, we made it there. We had a reservation, and were seated promptly. It took a very long time after that for anyone to check on us and to take our order. The cooks and the servers all seemed more concerned with whatever was happening on their cell phones. There was one server who seemed to be on task all evening, but she wasn't serving our section. On multiple occasions throughout the evening, this server had to nudge our server into making her way over to our table because we clearly needed attention.

Aside from the incredibly slow service, here's what went wrong:

1. We ordered the calamari appetizer. The crust on the squid was rock hard and had too much paprika. We didn't really enjoy it and didn't finish it.

2. DH ordered his steak medium well - we clarified with the server that he wanted well, not rare, and we all had a little laugh about it. I'm SURE she told the kitchen the correct information, but when DH discovered that his steak was rare and we reported the issue, she immediately blamed the kitchen. As a customer, it doesn't matter to me whose fault it is. Just apologize, fix it and move on!

3. While they were remaking my husband's entire dinner plate (which was nice and appreciated), my food was getting cold so DH insisted I should just eat. My meal was finished and cleared away before my husband's meal came the second time. This time, his steak was very well done. It was also very bland, so DH was really disappointed to wait all that time for food he did not enjoy.

4. My gnocchi quattro formaggio sauce tasted nice but the gnocchi was very doughy and amateurly made.

5. The server comped the dessert and teas but didn't take it off the bill correctly. Another wait to get that resolved.

All in all, the meal service took over 2 hours, and we ate fast when the food arrived. Good thing we weren't going to a show or anything afterwards.

The ambiance is still great - it's a beautiful building and the decor is nice. Service needs to pick up speed and professionalism, and the food should be of higher quality for the price.

DH and I will not be returning for a long while.

  • Food
  • Service
  • Value
  • Ambiance
Peaceful Restaurant532 West Broadway, Vancouver
Unique and Special
Submitted Saturday, May 25, 2013 - 11:35am [Dine in]

I have been coming to The Peaceful since it first opened, and long before the line-ups started.

I have traveled throughout China and what I love about going to The Peaceful is being able to order all the regional specialties from Mainland China. In a city full of decent Chinese restaurants, Vancouver is still very heavy on Cantonese food (even at supposedly Szechuan restaurants, for example, there are a high number of Cantonese style dishes available). If you want the "standard" Chinese food dishes, maybe The Peaceful isn't the best choice for you because you can get those elsewhere without wading through throngs of people to get them.

For me, The Peaceful is a breath of fresh air. The Mandarin Pork Dumplings are just like the ones I remember so fondly from my time in northern China. I have not found any other restaurant in Vancouver that makes them quite like this. There are several items on the menu that you just cannot find elsewhere in the city, and especially not all in one place!

Sure, The Peaceful is super-busy now, thanks to some TV show. I'm really happy for The Peaceful for its success, and I think it's well deserved. I prefer not to wait in line, so I don't go as often as I used to. When I do, I almost always get good customer service, but that's probably because most of the servers know me from the beginning.

I think The Peaceful has done what it can to improve its ambiance, and I can see that the servers are run off their feet because of the crowds. I hope that they will be able to enlarge their space, as this would make a huge difference to the dining experience, both for the customers and the staff.

If you are interested in trying some exceptional regional specialties from Mainland China, this is the place to go!

  • Food
  • Service
  • Value
  • Ambiance
Speakeasy on Broadway901 W Broadway, Vancouver
Missing the Mark on Customer Service
Submitted Saturday, May 25, 2013 - 10:57am [Dine in]

The owners spent a lot of time and money renovating this location for this restaurant, and it looks really good for a sports bar. My personal taste would be to remove the sports posters from the walls and to reduce the number of big screen TVs in the dining area, but these personal preferences are not big deterrents.

I have been to the restaurant three times since it opened, and I'm pretty sure each time the menu was different. The prices have come down and the portions seem to have gotten larger. Overall, the menu choices are fine. Except for the first time, I enjoyed my food and didn't mind the price point.

Where the restaurant is really going wrong is with the staff. Every time I have been there, the service has been really awful. After the first experience, I wouldn't have gone back except that I was taken there by a client for a dinner meeting - the food was really good the second time but the service was still poor. Then recently I heard from another client that they thought the place had improved a lot because of their recent lunch experience,which sounded great. My husband and I decided to give the place another shot last night, but unfortunately, the service is still killing what could be a decent restaurant.

The staff I have dealt with over my three visits were all "friendly" in a polite but brisk way. I have not experienced the staff to be personable, outgoing, or particularly interested in establishing a rapport with customers. Simple things, like asking how your day is going, are missing. It's just straight to business fact finding on how many people and where we would like to sit, and this attitude carries right through the meal.

This "straight to business" serving attitude is not a deal-breaker for me when service is actually efficient and effective. However, coupled with poor service, this becomes a disappointment. I just feel like the staff I have dealt with really don't care. Here's a recap of last night's service:

The server didn't ask if we'd like to get started with drinks while we were looking at our menus. Instead, she just handed us our menus, listed the specials and then simply walked away.

She came back a long while later and collected our orders. The food took a long time to arrive, but to the server's credit, she did pass by and say that our food would be another three minutes. After dropping off our dinner plates, the server came back once about two minutes later to see how we were doing so far. Great, but then she didn't come near our table again until we were clearly finished eating for some time (despite my empty glass in plain sight and our attempts to gesture her over).

The server walked by three or four times while we were eating, and looked directly at my empty glass at least twice, without stopping to check on us (even though she wasn't carrying food or drinks to another table or otherwise busy). I had placed my empty glass at the side of the table so the server would be able to easily see it. I tried very hard to make eye contact and get her attention, but she just kept walking.

When the server finally came back to our table, rather than checking in on us or asking if we wanted anything else, she simply put our bill on the table and started to pick up our plates. I was finally able to ask for my new drink, and my husband ordered a tea as well. The server then picked up the bill she had just set down and looked annoyed that she would have to update and reprint it.

My husband's tea was dropped off without sugar and cream. After trying desperately to get the server's attention (again) for several minutes while the tea was getting cold, I finally went over to another table that had not yet been cleaned off (there were a few choices), and I grabbed some sugar packets that had been left there. My husband didn't get a spoon either, so he used my straw to stir the sugar into his tea.

I could see the disappointment on my husband's face and I knew he wanted cream for his tea. I really don't like to be dramatic, but I decided to walk over to the bar to ask for some cream. The bartender looked surprised and I will give him credit for springing into action. The cream came quite quickly and only then did the server, seeing someone else serving our table, RUSH over to ask us how we were doing.

After that, we waited quite awhile before the server made her way back to our table again. The drinks were long gone by the time the server came back. By that point, my husband and I were getting anxious to leave and my credit card had been out on the table for quite some time (another hint that was not picked up on).

The server came with the machine, and limply apologized for the service by telling us that "one of the other girls had gone home sick." Even if this level of service had been a one time event, that does not excuse the sub-standard attention. There were only a few other tables of customers in the restaurant and another server was on the floor working a different, equally empty section. We were there for almost two hours, and we only had a main course and tea after the meal.

I hope the owners read this review, because it's clear this location is struggling to get its bearings. I'm sure success will come if you can just hire some personable, efficient, caring and attentive staff who are able to establish a good rapport with your customers. Please stop worrying about the menu and just get better at delivery!!

  • Food
  • Service
  • Value
  • Ambiance
Mucho Burrito601 West Broadway, #20, Vancouver
Rudest Experience Ever!!
Submitted Thursday, September 27, 2012 - 2:52pm [Dine in]

I eat out at restaurants several times a week and I usually get great (or at least decent) service everywhere I go because I am friendly and respectful to servers, and I don't generally get upset when things go wrong. Last night, I had one of the worst, rudest experiences I can ever remember.

I stopped in to get dinner at the Broadway Mucho Burrito. It was my first time at the place and I was unsure of how all the options worked. The server was rude from the start, and when I asked for clarification (I couldn't hear her very well and she was not very helpful in explaining or showing me my available choices), she became noticably agitated and mumbled the same thing at me again, only with a more terse tone to it. I asked a question about the ingredients of one of the items, and she said, "You just look at it and pick what you want. That's how it works."

I should have walked away at that point, but I was hungry and tired and I just wanted to eat. I chose some ingredients and then we moved down the counter to another area for more choices. I started choosing the things I wanted, per the server's previous admonition. I chose a few things and then I was told that I couldn't have them. I asked why not, and was them very briskly told that some of my choices either cost extra or were only available on the side. I said, "Okay. Do whatever you need to do so that I can have the meal I want." I tried to be as nice as possible, because at that point, I just wanted to finish up this unpleasant transaction and get it over with.

After paying for my food and halfway through eating it, my husband met me. He was hungry and so he decided to order something too. I went to the counter with him to help out, as English is his second language. We got another server, so I was thinking that we would get an acceptable level of service this time. Unfortunately, my hopes were dashed very quickly. We basically had the same level of service, except this time, the new server was adding things that we did not ask for (including one item I was told had to have on the side) - and the quantity of sour cream she added was enormous!

My husband was unhappy because his burrito contained ingredients he didn't like. The server, rather than taking responsibility for making a mistake, told my husband that "that's how our burritos are always made". My husband decided to just take the burrito the way she made it. I didn't try to talk him out of it, because by now everyone was in a bad mood. We paid and sat down. My husband did not finish his heavily smothered in sour cream burrito, which he told me tasted disgusting.

The food probably would have been okay if we have been able to get the ingredients the way we wanted them, but it doesn't matter how good the food could have been, both my husband and I agreed that we will never, ever go back. What a shockingly bad experience!

  • Food
  • Service
  • Value
  • Ambiance
Deja Brew943 W Broadway, #160, Vancouver
Love the food but they need to put it together faster!!
Submitted Monday, September 24, 2012 - 4:02pm [Take-out]

Me and my coworkers were really excited when this place opened, because the food is really fresh and good, and there are lots of specials so there's always something new to try.

These guys are doing a lot right, but the one thing they need to improve on is to develop a swifter pace on delivery. The location caters to the lunch crowd, and so when food is being picked up on a break, it needs to be made fast. Little things, like cleaning the appliances after serving the customer, not during, would be helpful. Maybe some additional prep can be done before the lunch rush. That might help, too.

This little tweak would make a big difference to the overall experience, but don't let it stop you from trying the place. The staff are really friendly, and you can tell they are trying hard. It's a clean and welcoming environment, and the price point is a bit higher, but so is the quality. My lunch usually comes to around $12 without a drink.

I'm really happy to have a high quality "sandwich shop" in the neighbourhood, and I really do love what they are doing.

  • Food
  • Service
  • Value
Gojo Little Africa Ethiopian Cafe2838 Commercial Drive, Vancouver
Our Favourite Restaurant in the City!
Submitted Sunday, June 19, 2011 - 7:35pm [Dine in]

We live in the neighbourhood of this terrific little restaurant, with other really good restaurants in close proximity to this one. Of all the wonderful choices we have in the neighbourhood, this restaurant is BY FAR our favourite for both the outstanding food and for the excellent customer service. We regularly take friends and out of town guests to this restaurant, and everyone is always impressed.

For people who haven't tried Ethiopian food before, the cuisine is made up of rich and flavourful stews which are served on a large piece of bread, called injera, with extra rolls of this bread on the side that you start with. You just need to rip a piece of the bread and then scoop some of the stew with your hand. If you think you aren't used to eating with your hands, consider how you eat a sandwich or nachos!

Ethiopian food is very special, much like how Italian food has a special elevated quality to it. We have investigated this city thoroughly for good Ethiopian eats, and we keep coming back to Gojo Cafe because it is simply has the very best food and the prices are extremely reasonable.

Also, if you enjoy mango juice, you are in luck. Gojo Cafe serves it!

  • Food
  • Service
  • Value
  • Ambiance