From an upscale hotel and restaurant, I expected the food and service to be top notch. I have had heard of Bacchus from friends that works near the law courts about this place. I decided to book it for Dineout Vancouver.
It was a bad experience I am not where to start. First when my girlfriend and I check our coats into the closet, the concierge took our jackets and hanged it on the rail until she had a chance to deal with it. My jacket isn't a Prada jacket but they treat it like it's some cheap jacket I got at Zeller's.
Next we didn't know what to do for drinks yet. And the waiter was trying hard to up-sell me sparkling water that I hate. I insisted I want to look at the menu and decide on wine. He seemed a bit annoyed at that point. He was way too busy talking to his co-workers and other tables, he totally (intentional?) forgot about us. We waited a good 10 minutes and he got back to us. At that time, we ordered from the Dineout Menu and my girlfriend (isn't a drinker) specifically told him water is fine. I told him I wanted the wine flight pairing. At this time, I wasn't even sure that it didn't include the dessert wine pairing too.
Then after another 10 minutes our appies showed up with the wine pairing, only to have 2 wine flight coming. Since my server was too busy again wandering off, I had to ask tell the manager who was passing by I just ordered 1 and not 2 wine flights. The server came back and became more annoyed. Saying he misinterpreted us since I was the guy order the drinks. He did not apologize at all but seemed like he wanted to confront me about what I told him that was wrong to start.
Everything was ok. The service at that point made the very standard food tastes even more ordinary. Then comes the dessert. Surprise, surprise,... my girlfriend ordered the cheesecake and I order the special chocolate dessert. We ended up with 2 choco desserts. Then the server came back and asked if everything is ok and I told him the dessert is wrong and he was a bit offended and he checked his notes in the corner and changed his tone a bit and said sorry, thing will be right over while my ice cream was melting waiting for my girlfriend's cheesecake to come. I then asked if the wine flight has any dessert pairing. He said no and asked me if I want coffee or tea? ( At this point, it feels like he's kicking me out. What if I want an ice wine? but then maybe he knows I am not going to with that attitude. )
We were very very cheesed off at this point. Finished quickly then wrap it up. With no surprise, they messed our bill up. They forgot to take off the wine flight. Then the server didn't say sorry and said I will give you another one. I am thoroughly disappointed at this point. However, that's not the end, I paid with my Visa and never got the brochure to enter the comments and draw. Maybe he (intentionally) forgot to give us. Anyways, I was so disappointed, I did not want to deal with this crap anymore and left with a minimum 15% tip to the penny. ( Don't get me wrong, I wanted to pay him a penny tip. But it really wasn't worth the 15%. Not once in my life I under-tip but this time it was tempting. )
Anyways food was worth about a $20 to $28/menu and not the $38. Wine flight was abysmal (hidden no dessert wine meaning in the wine flight.). Service is extremely unpleasant. Server and environment feels very uneasy, pretentious and snobby upscale feeling.