Since writing-off BC Sushi three weeks ago, I've meant to submit my own review. Tonight, having ordered from it's neighbour, Temaki Sushi, I have been reminded of why I should never have given BC Sushi more than one opportunity to keep me as a customer. (I'm sticking with Temaki. MUCH better!)
If you've read other reviews about BC Sushi, you'll have noticed the consistently-shared opinions of others:
* terrible service.
* incredibly rude owners & servers.
Believe it. People have not exaggerated.
I work in a nearby office, where many colleagues order from BC Sushi due to their economical AYCE fare & generous bento boxes. Sometimes, we dine-in (the noisy, shabby digs). Other times, we order for pick-up. Since December, I've probably spent about $200 at BC Sushi, both dining in and taking out.
Every single time: rude service, dismissive owners/servers, whom seem to treat their customers like a herd of cattle. No "please", no "thank you", no smiles, no warmth, no acknowledgment of returning customers, being grunted at on the telephone, and just ... an over-all lack of consideration.
Upon my final experience there, picking-up a take-out order, I was treated as though I had "interrupted" a conversation between two young, Asian women (conversing in Mandarin or Cantonese). Upon "interrupting" them to pay for my order, they continued-on their conversation, looking at each other, grabbing my cash, and plopping my change onto the counter. No "please", and definitely no "thank you". All while the older woman (owner?) stood there ... ignoring me too.
As I stepped-back and said, "You're WELCOME! Rude!", they were too busy chatting to each other to even notice my obvious, emphasized comments. They had my money, so why should they care or listen, right?
Returning to work, pissed-off, eating my "so-so" order, I read others' reviews here, printed several pages, and highlighted others' comments about "terrible service" and "rudeness". I also wrote an accompanying letter, stating my disgust, letting them know that I would not be back.
After work, I walked back to BC Sushi, and presented a yellow envelope (my letter & those reviews) to the older woman, enforcing that I'd ordered from her business for the very last time. She played stupid, asking myself, "When did this happen?"
Hello! She'd stood right there, next to the rude girls, a mere two hours earlier. She didn't recognize me, probably hadn't noticed their blatant rudeness (because she herself is, at times, rude too) and offered a weak apology.
Nope. Not going back. Their sushi isn't anything to write home about, the restaurant itself (old booths from Binos, dirty, noisy, tacky) is extremely unappealing, and no self-respecting person should ever patronize a business with such rude, ungrateful, dismissive owners/employees. They don't deserve to receive my money, nor does ANY customer deserve such unacceptable rudeness.
Temaki Sushi: I've been a customer for five years. Excellent people, good sushi, warm, inviting, clean ... everything that BC Sushi never has been, nor ever will be.