My girlfriend and I went to Saveur, hoping to enjoy the Valentine's Day 4 course set menu for $49. We had visited the website, and read many of the good reviews on this site. I was a bit surprised that I could get a 730 reservation on such an occasion, but felt very lucky as the reviews on this site coupled with the relatively low price for the meal, made me feel as if I had gotten lucky. Not quite the case.
We arrived just a few minutes late but our table had not been prepped. We were seated just the same, which was fine. The restaurant itself is not large and was not full. There are not too many tables. I would say they had sat about 20 people at best. The location is not ideal and I would this suspect was part of the reason for the demise of previous establishment, the well rated 'Piccolo Mondo'.
After about 10 minutes, we had bread plunked down. We had yet to be greated formally by any host or waiter. We had to wait another 10 minutes before I finally asked for a wine list which was again plunked down and not actually handed to me. The plunker, was what looked like a kid of about 18 years old. God bless'em, he should be learning his chops at 'Red Robin' and not a at place trying to gain respect among a more descerning crowd. He was not given much responsibility, which was OK, but no one else seemed to be really attending our table. Our first course was again, plunked down in front of us without anyone having actually welcomed us. As I have stated, we had visited the website and knew what we would be eating so that's ok, but... At no time did any server tell us about our meal or what we could expect. Just standard really. We were never handed a course menu/description list.
Our young lad removed the second course without asking my date if she was finished (she was, but could have eaten more). After the third course, we actually had to stop him from removing the plate as he was about to walk away with my date's plate more than half full of food. In his defence a 'host' or whatever, apologized on his part and admitted to directing the boy to do so. We ordered a very nice Burgundy to go with our meal, but after the first pour, we had to pour the rest ourselves for the remainder of our meal. Not once were we asked by the staff how are meal was or engaged in any way. We are not rude customers, and don't usually make a fuss. But with a bill of $172 dollars (could have been more if they had actually offered us more wine) we expect a higher level of service. The food itself was good, but not exceptional. I feel bad for the chef as I am certain the food would have tasted better had the service staff provided a better experience. There are other French bistros in the city and many offer so much more. They need to step it up.
As an addendum, when we visited the website the 'about us' section was full of grammatical errors. That may be OK for a quick dining review, but not for a professional introduction piece to your restaurant. A red flag.