During it's first week of opening, one would expect some hiccups, but a 2-hr lunch break is a little over the top.
Half our party of 7 got there on Friday at 11:30. They said they don't take reservations yet, so luckily, we waited only a couple mins for a table (when the other half came, there was already an hour's wait). We ordered some drinks, then a yam fries appie. One of us ordered a certain beer and turned out, that tap needed fixing, so they gave him half a glass of another to tie him over. A manager came over and said the beer he requested was out and asked for alternative.
We waited and when the rest of our group came, we all ordered our lunches. We waited, waited, waited...we then reminded one of our 2 servers about the appie. Instead of a sincere apology, she laughed it off and said, "Well, you'll have to order more drinks then, huh?!" After finishing the appie, we waited some more to the point where a group of 7 ran out of things to say. Even a server made a comment about how quiet we were and that we must have been work colleagues (what does that mean, btw?).
The decor was very retro. Very new 80's. It's very nice and different. There were surprisingly tons of staff on the floor. About 6 up at the front, over 20 in the kitchen, about 6 managers on the floor, and more than enough servers.
The food was good, except my calamari sandwich was overpowered by the curry sauce it came with. Very Rob Feenie-inspired, but didn't really hit the spot. Prices were okay, lunch will run about $15 person.
At the end, they did take a burger off the menu for the beer-mishap.
Since it was only their first week, I'd give them the benefit of doubt. I'd maybe wait a few more months before returning though.