Have been to this restaurant several times and the service has gone from mediocre at best to totally abysmal. We will not be returning.
We went there to celebrate a family dinner and from the moment we sat down (we had reservations) things went amiss. It started with not being given sufficient menus for the eight of us and when we asked for more they declined. Not sure why a restaurant would not have a menu for every seat and we were not given an explanation nor an apology. We waited a very long time for someone to take our order and then our meals arrived at wildly different times from one another. In fact, the last one arrived as others were finishing their meals. Again no apologies or explanations from the staff.
Drinks that were ordered failed to materialize. There was no consistency as to who was waiting on us. It appeared that whatever staff member happened to be closest to our table would see to us and that was very irregularly. Most of the time we had to literally hail a staff member to get any attention and that was for just basic service or to have them rectify one of their many mistakes. Orders were forgotten, mixed up, and no one ever came back to check up on us.
The creme caramel arrived burnt. Not crispy golden but blackened. Again no apologies.
The ambiance is a mish mash of tired old Italian knick knacks. Very out-dated.
Too many tables crammed into too small of a space. The atmosphere could be greatly improved if they removed a few tables.
The food was okay --- nice tasting pasta but hard to enjoy when orders are coming 10 to 30 minutes apart for various members of your party.
Definitely overpriced for such poor service.
The servers have an attitude which I have noticed on other occasions. I always feel like I am a huge imposition of them and they are doing me a huge favour by bringing me my meal. They seem to have forgotten the basic fundamentals of customer service.
We will not be returning.