Ok, first of all, I have to admit that the food was decent (nothing special or anything, but just ok) except the dessert, the dessert (coconut pie) was disgusting, heck even the ice cream was not good.
Anyhow, service was just unacceptable. We came here tonight for a friends birthday (12-15 people) Ok, we understand it is Saturday evening, but it's not the first time that ither of us have had a birthday party at a restaurant.
First off, I have an SPC card that Swiss Chalet accepts and I had asked an employee what special they offer, and they told me that I get a free appitizer (IT WAS FALSE INFORMATION)
Secondly, some of us (not me) had to ask for stuff 3 or 4 times before they finally brought it.
The bill toke FOREVER
If was bad enough that it toke forever to come, and I was the first one to pay (credit card) AND they charged everyone's food to my credit card (the restaurant reversed it) but when the manager reverserd it he said "don't leave, you still have to pay for your bill: even though we were there for like 20 minutes while they were correcting this error (oh yeah and as I mentioned earlier, they didn't even take off my appitizer, even though an employee said that that was the deal you get with the SPC card) I got my dessert for free because of this hassle of the credit card thing and having to wait forever, but that didn't cut it.
And to top it off, they accused one of the guests that she hadn't paid her bill because of some mix up (actually one of the other guests paid the birthday boys bill) and because of that they thought that the other girl didn't pay her bill and tried to double charge her, and she was so upset that she cried.
The only place that was worse that this place is Bay Moorings in West Vancouver (The staff at Bay Moorings win the ultimate trophy for bad service)
If you ever see me at ither place again, then I would request that you slap me.
We would have had a much better time had we dined out at Wendy's.
NEVER AGAIN HERE!!!!! NO HOW, NO WAY!!!!!
NEVER AGAIN HERE!!!!