The 1st time I went, due to their no reservations policy, we were put in a 3 hour line up. We decided to come back another day instead.
The 2nd time we decided to go, I went extra early to get a table for 6 people. I was seated right away. While i was waiting for the rest of my party to show up, i ordered a drink. After setting down my drink, my waitress asked if I was ready to order. This was surprising since the table was set for more people. I told her i'd wait. She came back 15 mins later, and asked the same question! I was starting to feel pressured, that i was holding the table, altho the restaurant was empty except for another few tables. When my friends arrived, they were asked if they wanted a drink to start off. They said water for now, since haven't had a chance to look @ the menu yet. The waitress replied "sure. Water" & rolled her eyes before turning away. Throughout the night, her service did not improve. I had ordered a starter Caesar salad, but was delivered a entree size. When i asked if the order was correct, the waitress who brought it told me all Joey's salads are large and that it was the starter size. Of course, when the bill came, i was charged for a entree. Informing our server of this error on my bill, i was asked "but you did eat the salad?" in a tone suggesting since i ate it, it was MY mistake. Finally, after explaining it was another waitress who reassured me the salad was right before i ate it, she sighed and went to change the bill.
There was so much tension whenever our server came to our table. My friend was afraid to ask her for a steak knife & ate her steak with a butter knife. I was completely appalled @ the way we have been treated. My friend had emailed them regarding this awful night, & they did call to follow up, promising gift certificates etc. It has been 2 months and none has arrived yet, altho, i would NEVER, free or not, go back to be treated badly again.