I was there on Mar 27, taking myself out for a birthday lunch. It was about 130pm. There was no one in front of me in the queue, and I waited to be sat. Not a single worker even acknowledged me for the 10 minutes I stood there.
As a table freed up, I was seated. Sesame seeds, shredded beet bits left from the previous diners. I guess cleaning a table before seating someone isn't part of their system.
A red headed girl came to the table with a water and cloth and wiped the table down, WITHOUT even lifting the salt/pepper/hot sauce bottles. WTF? Lazy or what? She or management don't care about appearances, because it looked like she must have been sprayed by flour from a mixer or had a plate of sour cream fall on her lap and wiped it off. It was all over her black jeans. Very unattractive. She didn't even say a word as she wiped and placed the water down. Not even a "hi", "Welcome to the Naam, your server will be right with you" or "How's it going today?" Is this how my experience will begin?
My server came over and brought me a menu and told me about the specials. Nothing to report here.
As I was looking over the menu, I noticed a thin guy clearing a table of dishes from a couple that finished and left. Once it was clear, he took his cloth and wiped it for about 2 seconds, going AROUND the salt/pepper/hot sauce bottles. WTF? Another lazy employee. How is this acceptable????/
I ordered the Spinach/Feta enchilada. It came in an acceptable amount of time. BUT it was kinda hot on the outside, the cheese- maybe 60% melted. I opened it and put my finger in. It was warm. So warm that I could have eaten it as fast as I could without having a problem. That was disappointing. I ate it anyhow. It was bland and uneventful, which pretty much sums up my whole experience.
I used to frequent the place many times a month in the 90's, but now after not being there for 10 years, it sucked. I swear the same light bulbs are burnt out and have not been changed. Kinda like the servers.
I went to the counter to pay for my food, and ordered a Nanaimo Bar for take out. I paid my bill, getting a 46% discount cuz it was my 46th birthday. My server packed up my Nanaimo Bar in a bag, and handed it to me. I left and went home. All the time riding my motorbike, I was waiting to get my dessert into my mouth. Upon getting into my flat, I opened the bag to find a FUCKING BROWNIE. WTF??? How do you mess up "Nanaimo Bar" and "Brownie"??? I guess next time I should check the bag.
I was planning to take my friends family of 6 out for dinner there in April, but I doubt that is going to happen.
There won't be a next time. Naam, you have let me down, hence my story here. You rest on your accolades from previous years, but start reading the online reviews, on Urban Spoon, on Google, on Yelp, on Trip Advisor, Dinehere and you will see that there are many that are not impressed and not fooling us.