So... I've been ordering from On On for the last 10 years or so I would say. I am NOT a complainer... But with yesterdays poor service and lack of customer service, i just had to share my experience.

Ordered:
Spicy Spareribs
Crispy Noodle - Chicken Chow Mein with Vegetables
Vegetable Chop Suey.

Ordered delivery at about 6:45. Food arrived at 730 as stated. When we sat at the dinner table we noticed that the Spiced Spareribs were not fully cooked and the Chicken w/ Vegetable Chow Mein was not crispy as we had ordered.

The Chow Mein we could deal with. But serving raw Pork is a No NO!!!!

My dad called On On - Spoke to the lady who answered the call. We explained our disappointment and was told by the lady... That they are not to blame and the reason we got soft noodles is because we must have ordered the wrong item. Well ... I've always ordered the same items from them... so to make it sound like i ordered the wrong item was insulting. Fine. No cripsy noodles. Got that. But her explanation for the spareribs... There wasn't any. No acknowledgement of serving under cooked spareribs. Not even a sorry... or we'll give you a credit. Not even the option of us taking back the spareribs to have them replaced. Nothing. The lady on the phone was rude and unprofessional.

I will NOT be ordering from On On again... And this rant is just the start of my fury! I will be letting all my friends and family know NOT to dine there... Needless to say the my $30 for dinner was wasted as well as the spareribs being tossed in the trash. Could you blame me? Would you eat under cooked pork?