For Mother's Day, we had reservations for a large group (over 10) and arrived on time. There seemed to be confusion with the number of people we said we had and took some time to sort out. I think they were trying to put us into a smaller table. Got seated and it took literally 5-10mins for tea to arrive. It wasn't overly busy at that time but we knew that it would get busy soon and that the true measure of a good restaurant is how they handle crowds. Let me tell you, this restaurant FAILED!
Because we had 3 families at the table, various orders were put through. Pretty pricey compared to other well known Japanese restaurants. Some had dinner combos (sushi, chicken, gyozas, tempura) and then some ordered bento boxes and appies. It was odd that the sushi came out lightning quick. I'm guessing that all the sushi was pre-made ahead of time - efficient but is it really fresh? The food tasted pretty good. The big concern was that although the sushi boats, appies and even the chicken terriyaki came, where were the other dinners for the ones that ordered the boxes? We asked about 3 times and were told that the restaurant was very busy. Ok, thanks. But, don't you normally try to serve everyone food at the same time and NOT 30mins in between? Most of the food was already finished while some were just wanting some food. Even those that ordered the dinner combos had to wait for their tempura (which came after the main dish of chicken terriyaki).
So, the experience receiving the food wasn't great. Too bad because the food was actually decent.
THAT wasn't the bad part. About 1hr 15mins from when we sat down, waiting for our tea, waiting for all the food to arrive, the bill was dropped on our table. Also, waiting numerous times to get tea re-filled too. I think that the people who had the bento dinners, they only got 20mins of eating time! There was no asking for drink orders and no mention about ordering dessert. It was basically, GET OUT because our next reservations were arriving soon. It literally came out of the lady's (assuming Manager/Owner) mouth that they needed the table for the next reservation.
SO.... thank you for a delicious meal but cruddy and rude service. WE WILL NOT RETURN and take our business to places that appreciate people.