Have frequented this place over 12 years, in its heyday it was awesome as there were little competition. It went through a period when the food was awful, but has now revived itself. The decor and ambience and uniformed staff have a theme, so it is presentable to invite business contacts to dine in. The music is not too loud. Once the disc got stuck over Christmas and they played Here comes Santa Claus for 2 hours non-stop with nary any staff even noticing it.
Service is so-so, staff always rushing around although many tote a gormless expression as if their souls were teleported to another dimension whilst waiting at your table. Many many times only 7 out of every 10 items you order would actually come, we used to place bets on this and win often.
Ok down to the actual food ...I'd say in Richmond this place used to hold the standard by which other AYCEs are measured. This place, along with Kingsway Sushi in Burnaby and others are the Princess Cruises of the AYCE world. Their maki and sushi has always been their fórte and is often fresh and of a high quality. Their robata is so-so as is their tempura, which tend to seem like it has cooled down or warmed up in the kitchen nether regions. Sitting at the bar can be entertaining as the "Japanese" sushi chefs converse loudly in Mandarin or Canto, or Mantonese. Their bean sprout salad is laden with some oil, but they actually have mango pudding which is decent. Portions are generous.
Sometimes youngsters holding birthday parties in the cabin rooms get obnoxiously loud and shout in badly taught English grammar and upspeak which irritates other diners trying to hear themselves even think.
The washrooms are clean, but parking can be limited. People used to line up outside the restaurant in the good old days. If they line up outside the washrooms then something is wrong.....