I gotta say that I was looking forward to AYCE at this location given it's popularity, but was absolutely turned off by the horrendous service offered.
Firstly - this place was already packed to start, but that's a given considering how popular it was. But I guess "reservations" meant nothing to them. Reservations confirmed at 9:30pm. Didn't get seated till 10:30pm. 1 hour wait on so-called "reservations".
When asked why it took so long, the host said that the guests that are occupying our table were not leaving. They are "paying customers and not AYCE customers so I'm not kicking them out. Besides, AYCE customers are only eating leftovers".
Two problems with that: what makes AYCE customers not as good as regular customers and since when did AYCE customers begin eating "leftovers?!?". Ridiculous.
That left a really bad taste in my mouth...that along with the great "leftovers" that I had while eating AYCE.
Recommend to not visit this place. Rude host (did I mention that the server almost spilled an entire pot of tea on me - then proceeded to give me a dirty stare and tried to warn me by letting out a sound like a "barking" noise - rude), apparent "leftovers" for AYCE and horrible service by the host and servers.