I would just like to run you through my first - and last experience at Burger Heaven on Sunday 7th March 2010.
I walked in the front door, my first impression was of a traditional burger place, the decor had me thinking of hot delicious burger right away.
A young girl asked how many of me there was, to which I replied 1, I was shown to a table where the menu was dropped, so as the waitress walked off I made myself comfortable. At this point i noticed another waitress was also on duty. I noticed this because they were both glued to the TV watching the Academy Awards. I didn't really think anything of that at this point. So the other girl came and took my beer order, and then the other girl came and took my food order. The darker haired of the 2 was friendly, whereas the taller lighter haired one seemed not to be enjoying her job or serving customers, as this was distracting her from the academy awards.
So, my burger came, nicely presented with potato wedges. It was however swiftly dumped on my table, which was minus silverware, and the waitress went right back to the tv. So after I got some silverware from the adjacent table, I ate a couple of the wedges before cutting into my burger - which was very undercooked. By undercooked I mean very pink indeed. This wasn't going well, as first impressions last. After several minutes of trying to catch the lighter haired waitress's attention, she finally was taking something to the table in front of me, whereby I managed to attract her to my table to point out that my burger was undercooked. She - without a word - whisked it away to the the back somewhere, followed by the sound of a microwave. Surely the sound of a microwave was a mere coincidence. She then informed me from her position at the TV set that my burger was going back on the grill for a few minutes.
30 seconds later, my burger arrived back on the table with a mumbled apology, before the waitress once again resumed her position at the TV.
Now, having spent 25 years in the food industry and having had my own business's, I think myself qualified to know that my burger hadn't been back on the grill, and was in fact put in the microwave. It was now soggy, the cheese was a mess, you know, like it had just been microwaved. I cut into this unappetizing mass on my plate to find yet again, there was pink inside. Yet again it took several minutes to attract a server's attention. This was the darker haired girl, who at least smiled, and asked what the problem was. I said even after sending my food back, it was still not cooked properly, I will pay for my beer and leave if that's ok? So I was brought my bill, I paid and left.
Now, given the amount of good reviews I have read, I was somewhat disappointed. I left hungry, with a feeling that I will never be going back. In fact, if anyone asks me if I have been there, I will now refer to it as Burger Hell.
I hope you find my review helpful.