Maybe it was an off-day for them on all fronts. It wasn't pretty.
A beautiful looking place, which made the poor food and service a real shocker. Ordered a mocha which wasn't so much tasteless as it was confused. It wasn't really sweet, not really hot, and kind of resembled milk, but without much coffee or any chocolate. Huh? How do you even produce something that tastes this way? I kept taking a few sips thinking there must have been something wrong with me - but no, sip after sip, I confirmed I was drinking something with no previous reference.
The other drink we got, a hot chocolate, did taste like chocolate - lumpy chocolate that is. I guess no one stirred, like at all, never mind I thought these type of places are beyond serving stir-required varieties of hot chocolate.
Both drinks were tossed before being a fifth consumed.
The service was ok...until we asked for our pastry to be heated. They refused, saying it would be soggy. Isn't it my choice? Not at this place. You get your pastry one way - their way. And to top it off, the food wasn't great, partly because it was cold. My daughter refused to eat the raisin and sugar encrusted pastry we got her, which is normally a pretty safe bet. What kid doesn't eat a pastry when there are large lumps of sugar on top? Mind didn't that day.
Don't think I've ever been so bewildered by a coffee and pastries experience. Right now, Starbucks seems like food heaven by comparison.