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daisickloVancouverValue creation is the key. Since March 4, 200923 Reviews
Average Rating
3 (3)
  • Food3.5 (3.3)
  • Service2.5 (2.7)
  • Value3 (3)
  • Ambiance3 (3.1)


Displaying 21 - 23 of 23 Reviews Found
Ebisu on Broadway601 West Broadway, #12, Vancouver
Very good value
Submitted Tuesday, March 3, 2009 - 11:24pm [Dine in]

Value = Benefit - Cost. And we got good value. My family go there once a month and the food and service quality are consistently good. Unlike many new Japanese popping up in town, this one has real Japanese chefs, as well as servers.

Price is higher than your regular restaurant, but the value is there. All sushi were good. Made fresh. Try the robata items. Also, the beef tongue was very good and reasonably priced for the quality. It was served with a mini stone stove so you can grill the meat at your table.

And if you're a sweet potato fan, try the 'Thunder Fries", which is sweet potato tempura/french fry style. With the blend of sauces served, they were fantastic.

Will continue to go.

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Horizons100 Centennial Way, Burnaby
Service ruined otherwise good meal
Submitted Tuesday, March 3, 2009 - 11:14pm [Dine in]

Went for brunch with family on a Sunday. Couple of little flaws that underscored their lack of customer service awareness.

1. Little thought was put into how they served pancakes to our children. They didn't bring along the syrup for the pancakes until we asked for it, but they explained that they didn't bring because of the kids. Go figure. Why would you not serve pancakes with syrup, and why would kids keep you from serving it.

2. The waiter spilled coffee over my wife's blouse and handbag, but no apology was offered, although he obviously knew that the coffee hit my wife.

If it wasn't for the children who were happily playing outside on the mountain, we would have been in a much worse mood. However, this experience was enough for us to have second thoughts about returning.

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Hart House6664 Deer Lake Ave, Burnaby
What embarrassment!
Submitted Tuesday, March 3, 2009 - 11:05pm [Dine in]

We took our best client to this place after visiting its website. This was mistake #1 as the lesson learned here is not to trust everything a restaurant's own website say. Like a sitcom, everything that could have gone wrong, did.

1. SLOW service. All 5 of us ordered entree only for our lunch. Took them over 20 minutes to bring them out. At the 15 minute mark, the waiter who sensed that things took longer than usual, came by and instead of saying that the food is on its way, told us that he should have encouraged us to order appetizers. As we were fully engaged in our business conversation, this only emphasized the slow service.

2. THOUGHTLESS service. When the entrees finally arrived, they only had 4 out of 5. So the fifth guest had to wait over 5 minutes for his. Being polite guests, others waited until the fifth plate arrives before starting. This made the food colder than it should be.

3. VALUE-SUBTRACTED service. The portions were ridiculously small, practically appetizer size. For the price charged, we don't see where the value was. The service wasn't it. The ambiance (or there lack of) wasn't it. And the food quality wasn't it.

4. SUICIDAL service. Finally, to shoot themselves in the foot, the waiter tried to make it up by bringing us complimentary desserts. Two mistakes here. One, the size of the chocolate cakes he brought were absolutely ridiculously small. It was smaller than your safeway brownies. One bite and it was gong. Two, the waiter, with the help of two other servers, brought only 4 desserts. So the one guest left without dessert waited, and waited, and waited, for his dessert that never came. We had hoped that at least the waiter would have noticed when he came back to collect the plates, but no....not a word.

5. THANKLESS service. Thankless here refers to how the waiter, hostess, and the restaurant manager did not utter one "thank you for coming and see you again" to anyone of us.

None of us will be back, and no, we're not sorry.

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