A friend and I have met for Sunday Brunch at the Marina Grill for a number of years, it would give us the opportunity to chat over coffee, and get caught up on things. We had always been satisfied with the food and service..that is until a few weeks ago.
When I first arrived, there was a small group waiting. When I politely asked the waitress if she would like my name, as done in the past- she briskly replied "We don't take reservations". ( ?? So, with a group of people waiting, it makes it easy for someone else to go ahead of everyone else, because there isn't any order!).
When it was time to be seated, I asked if we could be seated at an empty table by the window. The waitress answered "It's being held." (?? It's being held..yet they don't take reservations??) We were then seated at a table close to the entrance. When a different waitress came to the table, I asked if we could be moved to a table in the corner. She agreed, and then I noticed the other waitress question her why she moved us. I also noticed the other waitress seat a couple at the table by the window that we had just requested. So, I mentioned to her that in the past, if a table was empty, you could be seated at that particular table. Now, we were told there "are no reservations, yet the table is being held- which doesn't make sense. The waitress' answer for that was, "We do it differently now, so we can balance out the sections" (This is the only time I've been in a restaurant that didn't take reservations, that you can't sit at an empty table)
My friend and I have always had a few cups of coffee prior to ordering. This time was different, out of the blue the manager shows up and says "I have to take your order now." I asked why the rush- there were empty tables in the restaurant. She said she wanted to make sure 'we weren't just ordering coffee".She then added if we were only just planning to have coffee, we should have it at a table in the lounge, otherwise if were ordering food, she would be coming back in a few minutes to take the order.
I assured her we had fully intended on ordering a meal, and would be placing that order in a few minutes. ( I don't recall seeing a sign at the table or on the wall saying there is a half hour time limit to place your order,otherwise you can't sit at a table with a drink chatting) Again, there were plenty of empty tables there!
After we placed our orders, and the meals arrived- my friends poached egg had a green fleck on it. When she brought it to the managers' attention, she nonchalantly said "Oh, it's probably a piece of parsley." (There was nothing else on her plate with parsley on, which made us wonder where it came from- and what it could be)
She took the plate away, and when she brought back a new one she said "I guess this isn't the restaurant for you."
Excuse me?! (Is something important being missed here?! It's customers that are their bread and butter, that patronize their establishment, and that keep them in business.) We were absolutely shocked hearing "This isn't the restaurant for you", after we had being going there for years! What an ignorant and rude comment!
After the meal, we asked the manager who we could complain to above her, and she answered "Write to the Squamish nation, they own the land." No apology given for her appalling attitude. We each left behind a note, mentioning the waitress was nice, however because of the managers behavior- there would be no gratuity.
After many years of dining at this restaurant, and bringing out of town guests a number of times, I will NEVER return due to this experience, and I hope no one else has one like it. I would not recommend it to anyone In fact, in my 56 years, I have never had treatment like this. I've had many jobs in the service sector, and learned the customer is number one. You have to be careful how you talk to someone, as you never know who they might be, or connections they may have.
There are a number of restaurants on the North Shore that offer good service- so you don't have to spend your hard earned cash, settling for far below satisfactory service at the Marina Grill!