I will never eat (or patronize) any of the Shark Club locations, and I hope they all go under soon.
A few years back I met two friends at the Burnaby location for drinks. It was my turn to pay, so I gave my bartender my credit card so I could start a tab.
The end of the night came, and we were ready to leave. I went up to the bartender and asked for my credit card and bill so I could settle up. He completely ignored me. It didn't matter how many times I asked, or how loudly, it was like he'd gone blind and deaf. He simply acted like I wasn't there, even though I was right in front of him. 20 minutes later, one of my friends came to find me, and was completely flabbergasted to find me STILL attempting to get the bartender to acknowledge me and give me the bill and my credit card. The two of us then spent another 10 minutes yelling, waving our arms, clapping our hands, going everything and anything to try and get him to acknowledge us. Still nothing. Finally I lost it and told him that since he was REFUSING to give me my credit card or my bill then I was going to walk out of there and call my credit card company to report my card stolen, and that they wouldn't be getting a dime of my money.
Apparently the bartender WASN'T blind and deaf after all, because he then had a bouncer chase my friend and I down the stairs with a bill. I asked the bouncer/thug for my credit card, and he told me I wasn't getting it back until I signed the credit card receipt. I looked at it, and it was totally wrong. I had drank 3 Mike's Hard Lemondade, friend #1 had 3 Rickard's Reds, and friend #3 and 3 vodka crans. These were on the bill, as well as some food and miscellaneous drinks that we never ordered (or consumed). I wonder how often they pull this scam on people who have had too much to drink and get away with it. I told the bouncer/thug that I would pay for what we ordered, and that is it. He told me I was not getting my credit card back then and kept trying to force me to sign the receipt. Finally my friend and I stormed out.
I called my boyfriend at the time and relayed what had happened, and he was livid. He hung up and promptly called the Shark Club demanding to speak to a manager. He got the bartender, who all of a sudden was full of apologies and said if I went back they'd give my the correct bill. By then we were already on our way home, so it was too little, too late. Because of the delay we missed the last skytrain back into the city and had to pay for a cab.
The next day my then-boyfriend and I went back to get my credit card. The female manager apologized, but that was it. No discount, no compensation for the cab we'd had to take home. My then-boyfriend worked at Cactus Club at the time, and he was appalled: he said if something half that bad ever happened to me at Cactus my entire bill would have been cancelled and I would have been given a gift card as well.
Shark Club = Worst. Place. Ever.