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Customer1980Cloverdale, SurreySince May 12, 20098 Reviews
Average Rating
2.5 (2.6)
  • Food3 (2.8)
  • Service2.5 (2.5)
  • Value2.5 (2.3)
  • Ambiance3 (2.8)

Reviews

Displaying 1 - 8 of 8 Reviews Found
Closed
Shark Club Bar & Grill, The4399 Lougheed Hwy, Burnaby
Thank God the Burnaby location is closed!!!
Submitted Wednesday, May 13, 2009 - 3:58pm [Dine in]

I will never eat (or patronize) any of the Shark Club locations, and I hope they all go under soon.

A few years back I met two friends at the Burnaby location for drinks. It was my turn to pay, so I gave my bartender my credit card so I could start a tab.

The end of the night came, and we were ready to leave. I went up to the bartender and asked for my credit card and bill so I could settle up. He completely ignored me. It didn't matter how many times I asked, or how loudly, it was like he'd gone blind and deaf. He simply acted like I wasn't there, even though I was right in front of him. 20 minutes later, one of my friends came to find me, and was completely flabbergasted to find me STILL attempting to get the bartender to acknowledge me and give me the bill and my credit card. The two of us then spent another 10 minutes yelling, waving our arms, clapping our hands, going everything and anything to try and get him to acknowledge us. Still nothing. Finally I lost it and told him that since he was REFUSING to give me my credit card or my bill then I was going to walk out of there and call my credit card company to report my card stolen, and that they wouldn't be getting a dime of my money.

Apparently the bartender WASN'T blind and deaf after all, because he then had a bouncer chase my friend and I down the stairs with a bill. I asked the bouncer/thug for my credit card, and he told me I wasn't getting it back until I signed the credit card receipt. I looked at it, and it was totally wrong. I had drank 3 Mike's Hard Lemondade, friend #1 had 3 Rickard's Reds, and friend #3 and 3 vodka crans. These were on the bill, as well as some food and miscellaneous drinks that we never ordered (or consumed). I wonder how often they pull this scam on people who have had too much to drink and get away with it. I told the bouncer/thug that I would pay for what we ordered, and that is it. He told me I was not getting my credit card back then and kept trying to force me to sign the receipt. Finally my friend and I stormed out.

I called my boyfriend at the time and relayed what had happened, and he was livid. He hung up and promptly called the Shark Club demanding to speak to a manager. He got the bartender, who all of a sudden was full of apologies and said if I went back they'd give my the correct bill. By then we were already on our way home, so it was too little, too late. Because of the delay we missed the last skytrain back into the city and had to pay for a cab.

The next day my then-boyfriend and I went back to get my credit card. The female manager apologized, but that was it. No discount, no compensation for the cab we'd had to take home. My then-boyfriend worked at Cactus Club at the time, and he was appalled: he said if something half that bad ever happened to me at Cactus my entire bill would have been cancelled and I would have been given a gift card as well.

Shark Club = Worst. Place. Ever.

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Samz19580 56 Avenue, Surrey
A good choice
Submitted Wednesday, May 13, 2009 - 2:48pm [Dine in]

My husband wandered randomly into this place one day and we've been semi-regulars since. Consistently good food, consistently good service. Last time we were there we ordered the chili chicken appetizer (among other things) and didn't finish it all. Our server asked about it, and we told her that we'd gotten full and since it wasn't our favorite, we just left it. We were completely happy and not looking to be compensated as we'd eaten all but a couple of pieces of chicken, but she actually removed it from our bill! The only disapointment is that the price of the (super yummy) halibut and chips has gone up.

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Red Robin6141 200th St., Langley
Not as good as it used to be
Submitted Wednesday, May 13, 2009 - 2:30pm [Dine in]

I used to love this restaurant, but it seems to have gone downhill - or maybe it is just this location? My husband and I went for lunch and it took a few minutes to be seated, even though the restaurant was pretty well empty. The menu seems to have been scaled back - it seems like they used to have much more selection. I ordered Sprite and my husband ordered Coke - both were completely flat. We both ordered burgers. My husband's burger was cold, and mine were lukewarm. I had the 3 mini burgers, and they were super bland. No sauce or flavor other than BBQ sauce. The fries were equally devoid of taste. To the server's credit, she was very sweet and apologetic and did remove my husband's burger from the bill.

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Olive Garden20080 Langley Bypass, Langley
A good choice for pasta
Submitted Wednesday, May 13, 2009 - 2:13pm [Dine in]

I eat here regularly and have never had a bad experience. The line-ups, however, are insane, so it's best to go in the afternoon. The first time I took my husband he couldn't understand why we had to go at 3:00, but he soon found out as we still had to wait about 15-20 minutes, LOL. The staff is organized, so the waiting is not too painful though. I was reluctant to take my husband there as he is really nitpicky about his pasta, but he thoroughly enjoyed his meal, as well as the complimentary salad and bread. He actually had to have part of his meal packed up he was so full, and he is usually a bottomless pit! Our server was also really friendly and attentive (without being annoying).

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Luxe Chinese Seafood Restaurant19653 Willowbrook Drive, #138A, Langley
Yum, yum, yum
Submitted Wednesday, May 13, 2009 - 2:06pm [Dine in]

My husband and I were looking for a good (local) dim sum restaurant, and several people recommended Luxe to us. We were not disappointed! The food is amazing and the service prompt. I would definitely recommend it. The line ups can be long on weekends, but that just speaks to the quality of the food and atmosphere.

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Old Spaghetti Factory53 Water Street, Vancouver
Not impressed
Submitted Wednesday, May 13, 2009 - 2:01pm [Dine in]

Ate here with a large group last summer - maybe because there were so many of us that was why the service was so bad? We were served by a high school kid who rolled his eyes at us the entire time he was taking our orders. My husband and I ordered a bottle of wine for ourselves, and we were lucky we did as we never saw our server again until he brought us our bill. Everyone else at our table went thirsty. My food and portions were good, but my husband ordered the lasagna and it was TINY - he was starving after he finished and ended up eating half of my meal as well. I went to use the bathroom only to discover an entire girl guide troop (and several annoyed customers) in line ahead of me. It was a lot like being at the playroom at McDonald's. Back at the table, a large, scary customer came over and screamed at my FIL for using flash photography - not the restaurant's fault, but it gives you an idea of the type of people that eat at this place. It was very tacky overall.

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Doolin's Irish Pub654 Nelson Street, Vancouver
Nastiest waitress ever...
Submitted Wednesday, May 13, 2009 - 1:50pm [Dine in]

I'd been to this place a couple of times and my experience was fine. However, I brought a friend there last summer and we were served by the biggest witch I've ever seen. We were patient with the fact that she took forever to acknowledge us, take our order and bring our food because it was fairly busy, but there was just no excuse for her nasty attitude. When she took our drink orders, I asked what kind of coolers they have as I don't like beer or hard liquor. I was rudely told that they don't have any. Um, okay. I ordered a mixed drink. She never came back to offer us more drinks (great for revenue, I'm sure) so I finally went to the bartender. He was friendly and helpful and informed me that they in fact carried several different types of coolers. We decided we'd just get our drinks for him from then on as the server was as good as useless. I guess this didn't impress her, because she only got nastier as the night went on. We pretty much had to beg for our bill, and then she disappeared with my credit card. We finally had to go find her. She glared at me openly and stood RIGHT BEHIND ME while I was standing there filling out the credit card receipt, I guess to intimidate me into leaving her a good tip. Finally, when I could see she was not going to stop harassing me, I just filled in a big fat ZERO for the tip, handed her the bill and we walked out. I'm a little surprised she didn't try to attack us as she really seemed that unhinged. I doubt I'll ever go back. If I do and get that kind of "service" again, I will happily leave without paying my bill at all.

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Closed
Cloverdale Station Neighbourhood Pub5855 176A Street, Surrey
Won't be back...
Submitted Tuesday, May 12, 2009 - 12:48pm [Dine in]

My husband and I decided to try this place out in December 2008 as we live close by. We found a table and sat down, only to have a server inform us that the table was reserved. There was no sign on the table indicating this, but no biggie. She told us the place was full and we would have to go sit in the "family section." She was not very friendly about it. We went to the family section where it appeared that a kid's birthday party was taking place - not exactly the adult scene we were looking for. It was a little like being at the playroom at McDonalds. Still, we were going to give it a chance. We sat for 10 minutes and when no one had come to take our order or even acknowledged us we left and went to another pub. We won't be back. It's their loss I guess, as we are always friendly, order food and several drinks, and leave good tips.

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