Pros: Great ambience, good music (for once they don't play annoying house music or Top 40 stuff), solid food.
Cons: I had exactly the same experience as the reviewers below. I have been here twice. The first time I was here we were a large group and the restaurant was maybe half full because of us. When we got tired of waiting, we had to go down to the bar and ask the waitress there to order us drinks and food. We also had to go down to the bar in order to pay our bill.
The second time I came with just a friend and were seated in the slightly elevated seating area. We were on a bit of a time crunch and couldn't spend more than 1.5 hour on lunch (we should've known better than to come here) and we kindly informed our server that we under some time constraints and we would like to order right away. She still insisted on leaving us with our menus and promised to return. She never did.
When we got sick of waiting, we managed to flag another waitress down. We told her we'd been waiting for our waitress for some time to order. She replied, "Well you couldn't have been waiting THAT long, I was just up here"--a total lie. We'd been sitting for 20 minutes and NOBODY even came to our area.
Another waitress ended up serving us, although halfway through our meal I saw her leaving her shift without a word to us or another server. After we finished eating we got sick of waiting and paid our bill at the cash register. What a shame of a good space. The food is solid, but nothing special that would make me ever come back again.