Submitted Friday, December 11, 2015 - 7:47pm [Take-out]
I ordered a X-large veggie pizza to go and asked the person on the phone to leave a quarter of the pizza without cheese cause my kids are allergic to dairy. The staff(Sam) told me it's not gonna be exactly a quarter because cheese melt. I totally understand because I worked at a pizza joint myself before. I said as long as there are some slices that's without cheese then I'm totally fine, it doesn't have to be exactly a quarter of the pizza.
When my hubby picked up the pizza and brought it home, the whole pizza has cheese on top! I called them immediately. The staff (Sam) told me they didn't make any mistake. He told the person who made the pizza to leave a quarter without cheese and he did. I asked him then how come my whole pizza has cheese!? He said as he mentioned on the phone, he can't promised it's a quarter without cheese?! Are you kidding me? I told him, if today I received a pizza with 20%, 15% or even 10% without cheese then I wouldn't make this phone call. But I called because a received a pizza with 100% cheese on the whole pizza! how can you said you didn't make any mistake!!!? He then said then probably I don' know what cheese looks like on the pizza!? Ridiculous! I request to speak to a manager to have this issue resolved immediately. He said there's nothing he can do and he's the person in charge for the time I called. Then he disconnected the phone!
Unbelievable!!!!! I would never ordered a pizza from them again. They ruined my dinner and my kids was left without dinner to eat!
Was this review helpful? 9 / 35 users found this review helpful.
Submitted Monday, January 9, 2012 - 5:44pm [Dine in]
We went for lunch on Jan 8, 2012, restaurant was not busy, just 2 tables. We ordered butter chicken, malai kofta, roti and steam rice. butter chicken is too sour for me, Malai Kofta is really good though. Don't like their roti, too try. Don't like their steam rice, too dry.
My total bill came to $30.69. I have a groupon of $20. which leaves the final bill to $10.69. I tip $2.74 on my credit card. They should charge me total of $13.43. Guess what?! I checked my cc, they charged me $15!? Called them right away. They said they made a mistake but cannot refund the difference back to my card!? and asked to pick up the change in person!? Hello, I live in Burnaby. The gas price to take back the difference is way more!!!. They said they'll give me a discount next time I go... Yeah right, If I'm going again...
Was this review helpful? 11 / 28 users found this review helpful.
Submitted Tuesday, April 8, 2008 - 12:43pm [Dine in]
I don't know what's wrong with the previous review but i had a very pleasant dine-out experience in Koreana. I normally go there on a weekday night ( Mon - Thurs) as I don't like a crowded restaurant. The waiter is very attentative and polite. I had the best service so far in a korean restaurant. And the BBQ is well marinated. Absolutely delicious! Definitly will return quite ofter. Keep up the good work!!
Was this review helpful? 6 / 8 users found this review helpful.